Insurance Business Growth Manager
10 hours ago
About the Role
HSBC Global Services Limited is seeking an experienced Insurance Business Growth Manager to join our team in a growing business. This is a fantastic opportunity to develop your skills and knowledge in insurance sales, customer service, and business development.
Job Description
The Insurance Business Growth Manager will be responsible for providing high-quality support and assistance to our intermediary partners across various elements of their life application journey. Key responsibilities include:
- Resolving adviser queries effectively and efficiently
- Managing broker relationships through telephone, email, and other communication channels
- Achieving consistent positive adviser feedback through measured interactions
- SUPPORTING THE COMMERCIAL/PRODUCT/PROPOSITIONAL ELEMENTS OF NEW AND EXISTING PARTNERSHIPS TO PROVIDE FEEDBACK TO BUSINESS COLLEAGUES TO HELP SHAPE THE PROPOSITION ON A CONTINUOUS BASIS
- Delivering exceptional customer experience and service level for external intermediary partnerships
- Working closely with the BDM team to identify coaching and development opportunities with advisers and firms
- Effective risk management – Identifying risks and working with your Line Manager and wider risk function to ensure ongoing protection of business and functions
Requirements
The ideal candidate for this role will have:
- Experience working in relevant environments, i.e., Financial Services or related disciplines
- Experience working in relevant markets/context, i.e., UK external Intermediary Market
- Past working experience in relevant roles, i.e., Working with brokers/advisers across a range of communication channels
- Proven experience of leading the delivery of excellent broker/customer service and proactively looking for innovative ways to improve the service delivered to brokers/customers
- Excellent written and spoken communication skills with experience of successfully influencing others
- Built effective networks both internally and externally and created opportunities for others to work collaboratively
- A comprehensive understanding of regulatory frameworks and compliance requirements associated with financial services and experience of working within these
Compensation and Benefits
The estimated annual salary for this role is £50,000 - £60,000, depending on experience. In addition to a competitive salary, we offer a range of benefits, including professional development opportunities, flexible working arrangements, and a comprehensive rewards package.
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