Clinical Support Worker

3 weeks ago


Hales, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time

About the Role

We are seeking a highly motivated and compassionate Clinical Support Worker to join our Enhanced Support Team in Norfolk Community Health and Care NHS Trust. As a Clinical Support Worker, you will play a vital role in supporting patients with mental health conditions, providing high-quality care and promoting their well-being.

Key Responsibilities

As a Clinical Support Worker, you will be responsible for:

1. Welcoming patients, visitors, and relatives to the clinical area, providing assistance, support, and information where required.

2. Answering the telephone, when necessary, in a polite and courteous manner, and responding appropriately within your remit.

3. Communicating effectively within the nursing team, multi-disciplinary team, and other departments to ensure that patient care is well-planned and coordinated.

4. Reporting and recording incidents, accidents, and complaints using the trust's systems (Datix).

Person Specification

We are looking for someone with:

1. Education to GCSE level grade 5 in English and Maths or equivalent.

2. A UK driving license and access to a car for work use.

3. A Care Certificate or equivalent healthcare experience.

Desirable Qualifications and Traits

We would welcome applications from individuals with:

1. A City and Guilds NVQ Level 3 in Care/Health and Social Care.

2. A caring personality, sensitivity, tolerance, resilience, and adaptability.

About Us

Norfolk Community Health and Care NHS Trust is a leading provider of community healthcare services, dedicated to delivering high-quality patient care and outcomes. As a Clinical Support Worker, you will be part of a dynamic team that values compassion, respect, and excellence in everything we do.

How to Apply

If you are passionate about delivering exceptional patient care and want to join a team that makes a real difference, please submit your application. We look forward to hearing from you.



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