Client Experience Specialist
4 days ago
At Quilter, we strive to deliver exceptional client experiences by providing innovative solutions and expert advice. Our commitment to excellence has earned us the reputation as the UK's best wealth manager for clients and their advisers.
We have a diverse range of businesses, including financial planning, investment platforms, multi-asset investment solutions, and discretionary fund management. Our goal is to provide the highest level of service to our clients, while also identifying new sales opportunities.
About the JobWe are seeking an experienced Client Experience Specialist to join our team in Southampton. As a key member of our Customer Experience & Insights department, you will be responsible for managing the client experience framework within QFP using the Elevate platform through third-party supplier Vouched For.
Your primary focus will be on ensuring that surveys are sent to QFP clients following completion of certain journey touchpoints, such as the annual review. You will analyze detailed responses to identify trending insights, which can be used to maximize the client experience and discover additional sales opportunities.
You will be the owner of the framework, continually ensuring it adds value in line with regulatory & strategic initiatives/changes. Key responsibilities include:
- Detailed analysis to produce insight, ensuring the business delivers the highest level of service. Spotting potential risks before they emerge and leveraging potential sales opportunities.
- Collaborating with cross-functional teams to drive business objectives.
We are looking for a creative thinker who is prepared to get stuck in regardless of the task at hand and help drive the business towards its objectives of being the number one financial advice business in the market.
Salary: £50,000 - £60,000 per annum
Location: Southampton
-
Insight Analyst
4 hours ago
Southampton, Southampton, United Kingdom Quilter Full timeAbout the OpportunityWe are seeking a highly skilled Business Intelligence Specialist to join our Customer Experience & Insights team. As a Business Intelligence Specialist, you will be responsible for managing the client experience framework within QFP using the Elevate platform through third-party supplier Vouched For.Your primary focus will be on ensuring...
-
Client Experience Optimization Specialist
2 weeks ago
Southampton, Southampton, United Kingdom Quilter Full timeJob OverviewWe are looking for a skilled Creative Insights Analyst to join our team at Quilter plc. As a member of our Customer Experience & Insights team, you will play a key role in driving business growth by delivering exceptional client experiences.As a Creative Insights Analyst, you will manage the client experience framework within QFP using the...
-
Food Experience Specialist
2 weeks ago
Southampton, Southampton, United Kingdom Compass UK & Ireland Full timeFood Experience Specialist WantedWe are currently recruiting a skilled Food Experience Specialist to join our team at Compass UK & Ireland. In this role, you will be responsible for delivering exceptional food experiences to our clients.Our estimated annual salary for this position is between £35,000 - £50,000, depending on your level of experience....
-
Client Relationship Specialist
6 hours ago
Southampton, Southampton, United Kingdom IDEX Consulting Full timeAbout the OpportunityWe are looking for a talented Client Relationship Specialist to join our team at IDEX Consulting in Southampton. As a Client Relationship Specialist, you will play a key role in building and maintaining strong relationships with our clients.Responsibilities include:Acting as the first point of contact for clientsSupporting clients with...
-
Client Onboarding Specialist
6 days ago
Southampton, Southampton, United Kingdom MERJE Ltd Full timeAbout the RoleWe are currently seeking a Client Onboarding Specialist to join our team at MERJE Ltd in Southampton. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our business.As a Client Onboarding Specialist, you will be responsible for ensuring that all client onboarding processes are completed...
-
Client Success Specialist
7 days ago
Southampton, Southampton, United Kingdom The Green Recruitment Company Full timeClient Success Specialist Job DescriptionWe are seeking a motivated Client Success Specialist to join our team at The Green Recruitment Company. In this role, you will work with clients to develop customized solutions for sustainability improvements and cost savings.The ideal candidate will have excellent analytical and problem-solving capabilities and be...
-
Client Account Specialist
2 weeks ago
Southampton, Southampton, United Kingdom Talent Sure Recruitment Limited Full timeJob Title: Client Account SpecialistWe are seeking an experienced Client Account Specialist to join our team in the centre of Southampton. As a specialist, you will be responsible for managing existing customer loan accounts on an ongoing basis, proactively identifying potential issues/problems and recommending/implementing solutions.Key Responsibilities:•...
-
Customer Experience Specialist
7 days ago
Southampton, Southampton, United Kingdom AVASK Full timeAbout the RoleThe Customer Experience Specialist will play a pivotal role in defining and executing our product roadmap, building customer-centric features, and enhancing platform usability.Responsibilities include product strategy design, feature development, technical collaboration, business analysis, client advocacy, data-driven optimisation, stakeholder...
-
Customer Experience Specialist
5 hours ago
Southampton, Southampton, United Kingdom Quilter Full timeJob DescriptionWe are seeking a highly motivated and organised Customer Experience Specialist to join our team. As a key member of the customer experience team, you will be responsible for supporting the management of the client experience framework within QFP, using third party supplier Vouched For's Elevate platform.The successful candidate will support in...
-
Client Insight Specialist
2 weeks ago
Southampton, Southampton, United Kingdom This is an IT support group Full timeJob Title: Client Insight SpecialistDescription:We are seeking an experienced professional to join our team as a Client Insight Specialist. This role will focus on supporting the management of our client experience framework using Vouched For's Elevate platform.The successful applicant will assist in facilitating surveys being sent to clients following...
-
Payroll Specialist
2 weeks ago
Southampton, Southampton, United Kingdom Reed Specialist Recruitment Full timeReed Specialist Recruitment is thrilled to announce multiple openings for Payroll Coordinators and Processors in Southampton. With the upcoming National Insurance increases, expert professionals like you are in high demand with our prestigious clients.As a Payroll Coordinator/Processor, you will be confident in processing payroll for multiple clients with...
-
Client Relationship Specialist
2 weeks ago
Southampton, Southampton, United Kingdom IDEX Consulting Full timeJob Description:As a Client Relationship Specialist at IDEX Consulting, you will play a vital role in supporting our clients in Southampton. Your primary responsibility will be to manage a designated client portfolio, ensuring that their needs are met and exceeded.You will be the first point of contact for clients, responding to their queries and resolving...
-
Client Partnership Specialist
4 days ago
Southampton, Southampton, United Kingdom beBee Professionals Full time £30,000 - £45,000Requirements and BenefitsWe are looking for a Client Partnership Specialist with proven experience as an Account Manager or in a sales role, strong understanding of CRM software, excellent communication and negotiation skills, and ability to work independently and as part of a team.Salary and Benefits:Competitive Base Salary: £50,000 - £60,000 per annum...
-
Customer Experience Specialist
2 weeks ago
Southampton, Southampton, United Kingdom Brook Street Full timeWe're seeking a Customer Experience Specialist to join our team at Brook Street, where you'll have the opportunity to make a real difference in people's lives.This role offers a competitive salary of $58,000 - $68,000 per annum, a comprehensive benefits package, and opportunities for career growth and development.Job Summary:Deliver exceptional customer...
-
Destination Experience Specialist
2 weeks ago
Southampton, Southampton, United Kingdom Travel Trade Recruitment Limited Full timeAre you a travel enthusiast who thrives in a fast-paced sales environment? Do you have excellent communication skills and a passion for delivering exceptional customer service? If so, we invite you to apply for the Destination Experience Specialist role at Travel Trade Recruitment Limited.ResponsibilitiesDesign and deliver personalized travel experiences...
-
Commercial Construction Contracts Specialist
6 hours ago
Southampton, Southampton, United Kingdom Hays Specialist Recruitment Limited Full timeHiring a Commercial Construction Contracts Specialist at Hays Specialist Recruitment LimitedThis is an exciting opportunity to join our ever-growing real estate team as a Commercial Construction Contracts Specialist. In this role, you will manage a diverse workload across contentious and non-contentious matters, providing sound advice on a broad range of...
-
Energy Lawyer Specialist
1 week ago
Southampton, Southampton, United Kingdom Hays Specialist Recruitment Limited Full timeCompany Overview:Hays Specialist Recruitment Limited is working with a top-tier legal 500 law firm to find an experienced Real Estate lawyer specializing in energy.The ideal candidate will have a strong interest in renewable energy and the ability to advise clients on solar, storage, and EV infrastructure projects.We are looking for a qualified Solicitor in...
-
Experience Enhancement Specialist
3 days ago
Southampton, Southampton, United Kingdom Focus Resourcing Group Full timeFocused on delivering exceptional customer experiences, Focus Resourcing Group is recruiting an Experience Enhancement Specialist to join our team. This key role involves overseeing customer journeys, analysing feedback, and driving business growth.We require a highly skilled individual with excellent communication and analytical skills, as well as a passion...
-
Debt Recovery Specialist
1 week ago
Southampton, Southampton, United Kingdom Reed Specialist Recruitment Full timeWe are seeking an experienced Credit Controller to join our team at Reed Specialist Recruitment. As a key member of our finance team, you will play a critical role in managing customer relationships and ensuring timely payments.The successful candidate will have excellent communication and negotiation skills, as well as the ability to work independently and...
-
Strategic Client Relationship Specialist
3 days ago
Southampton, Southampton, United Kingdom Gartner Full timeJob SummaryWe are seeking a skilled and experienced Strategic Client Relationship Specialist to join our team. In this role, you will be responsible for developing and maintaining strategic relationships with our clients, driving business growth, and delivering exceptional results.You will work closely with our internal teams to understand client needs and...