Experience Enhancement Specialist
3 days ago
Focused on delivering exceptional customer experiences, Focus Resourcing Group is recruiting an Experience Enhancement Specialist to join our team. This key role involves overseeing customer journeys, analysing feedback, and driving business growth.
We require a highly skilled individual with excellent communication and analytical skills, as well as a passion for continuous improvement. The ideal candidate will have a proven track record of enhancing customer experiences, managing customer satisfaction, and driving business growth.
The estimated salary range for this role is around £45,000 - £60,000 per annum, depending on experience. Benefits include 25 days' holiday + bank holidays, pension, private healthcare, and an employees assistance programme.
The Experience Enhancement Specialist will be responsible for:
- Analysing customer feedback, surveys, and data to identify ways to improve customer journeys
- Developing and implementing customer-centric strategies and initiatives
- Collaborating with cross-functional teams to drive business growth
The successful candidate will have:
- Excellent communication and analytical skills
- Customer service NVQ - Levels 1-4
- Previous experience in healthcare/medical/NHS would be beneficial but not essential
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
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