Housing Services Manager Lead

3 weeks ago


Belfast, United Kingdom Ark Housing Association Full time
About the Role

We are seeking a highly skilled Housing & Customer Services Manager to join our team at Ark Housing Association in Belfast. As a key member of our leadership, you will be responsible for delivering exceptional housing services and customer experience that meet the highest standards.

Key Responsibilities
  • Provide strategic leadership and direction to ensure effective housing services delivery.
  • Develop and implement policies, procedures, and practices to enhance customer engagement and satisfaction.
  • Lead a team of professionals to deliver high-quality services, achieve targets, and improve performance.
Requirements
  • A third-level qualification (Degree or equivalent) in a relevant field or significant experience in a related area.
  • A minimum of three years' experience in a management/supervisory role within the social housing sector.
  • Working knowledge of Data Protection legislation, Equality legislation, and Housing legislation.
  • Excellent IT skills, particularly with Microsoft Office products, and strong interpersonal and written communication skills.
What We Offer
  • A competitive salary of up to £49,006, depending on experience.
  • A contributory pension scheme with an employer contribution of 19%.
  • An essential car user allowance of £1,239 per annum and mileage reimbursement at 45p per mile.
  • 22 days annual leave, increasing to 27 days after five years' service and 32 days after ten years' service.
  • 13 customary holidays per annum and hybrid working arrangements.


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