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Housing & Customer Services Manager

1 month ago


Belfast, United Kingdom Ark Housing Association Full time

Housing & Customer Services Manager (Full-time, Permanent Position) Ark Housing Association based in Belfast is a progressive Housing Association with ambitious plans for growth over the next five years.
We are seeking to recruit an experienced and self-motivated individual to join our organisation as Housing & Customer Services Manager.
Reporting to the Director of Housing, the successful applicant will be responsible for providing a high-quality, efficient, and effective, housing & customer services in accordance with board, stakeholder, and regulatory requirements.
Core Areas of Responsibility Leadership & Management Customer Engagement & Tenant Participation Service Delivery, Service Improvement, & Performance Management Policy Development & Business Planning Procurement & Contract Management PR & Communications Data Protection Equality The successful candidate will: Hold a third level qualification (Degree or equivalent) in a related / relevant discipline; Where candidates cannot demonstrate a relevant third level qualification, then a minimum of five years experience from the most recent eight years would be required.
Have a minimum of three years experience from the most recent five years in a similar role in a management / supervisory capacity within the social housing sector.
Have working knowledge of: Data Protection legislation, policy & best practise as it applies to Northern Ireland and corporate bodies.
Equality legislation, policy & best practise as it applies to Northern Ireland and corporate bodies.
Housing legislation; the regulatory framework (in particular the Consumer Standard); and current and emerging housing policy as it applies in Northern Ireland.
Additionally, the successful candidate should possess excellent level of IT literacy with extensive experience in the use of a wide range of Microsoft Office products and must also have effective interpersonal and written communication skills.
What we can offer you: A salary of up to £49,006 (Depending on experience) (Subject to Review April 2025) A Contributory Pension Scheme (Currently 19% employer contribution) An essential car user allowance of £1,239 per annum and mileage is reimbursed at a rate of £0.45p per mile travelled for work purposes.
22 days annual leave moving to 27 after 5 years service and 32 days after 10 years service.
13 customary holidays per annum.
A range of excellent work and family friendly policies.
Hybrid Working arrangements On Site Gym Anyone wishing to apply for the above position may get a recruitment pack by clicking on this link: Insert link For a confidential discussion regarding this position, please contact Laura ODowd, Director of Housing.
Ark Housing reserves the right to enhance the criteria for the short listing of suitable candidates without further notification.
Closing Date for Receipt of Completed Applications is: 12 NOON ON FRIDAY 20th DECEMBER 2024 Ark Housing is an equal opportunities employer.
Applications are welcome from individuals irrespective of gender, marital status, disability, religion, race, ethnic origin, age or sexual orientation.