Senior Housing Operations Lead

2 weeks ago


Belfast, United Kingdom Ark Housing Association Full time
About the Role

We are seeking an experienced and motivated Housing & Customer Services Manager to join our team in Belfast. As a key member of our leadership team, you will be responsible for developing and implementing strategies to enhance customer engagement, improve service delivery, and drive business growth.

Responsibilities
  • Lead the development and implementation of customer engagement strategies to improve tenant participation and satisfaction.
  • Oversee the delivery of high-quality services, identifying areas for improvement and developing strategies to enhance performance and efficiency.
  • Develop and implement policies and procedures that support the growth and sustainability of our organization.
  • Contribute to the development of business plans and budgets that align with our organizational goals.
Requirements
  • Minimum of three years' experience in a management/supervisory capacity within the social housing sector.
  • Working knowledge of data protection, equality legislation, and housing legislation.
  • Excellent IT skills, including proficiency in Microsoft Office products.
  • Exceptional interpersonal and written communication skills.
What We Offer
  • A competitive salary of up to £49,006 (dependent on experience).
  • A contributory pension scheme with 19% employer contribution.
  • Essential car user allowance of £1,239 per annum.
  • Mileage reimbursement at £0.45p per mile travelled for work purposes.
  • Generous annual leave package, including 22 days annual leave and 13 customary holidays.
  • Hybrid working arrangements and access to an on-site gym.


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