Operations Manager | Hotel Operations
5 days ago
Firmdale Hotels is seeking a highly skilled Operations Duty Manager to oversee the daily operations of the Charlotte Street Hotel. This role involves working closely with all hotel departments, ensuring the security of the hotel, and upholding our exceptional service standards.
Key Responsibilities:
- Act as a liaison between the General Manager, guests, and the operational team.
- Constantly monitor and maintain high levels of customer service.
- Ensure the security of the hotel across all departments.
- Conduct regular health and safety checks.
- Deliver and maintain exceptional levels of customer service.
- Establish strong and professional relationships with guests.
- Attend and manage any incidents or accidents involving guests or team members.
- Provide operational support to all departments as needed.
- Meet and greet VIP guests, acting as their first point of contact throughout their stay.
Requirements:
- Previous experience as a Head of Department or Duty Manager within a 5* hotel.
- Excellent communication skills.
- Superb attention to detail and driven by delivering exceptional standards.
- Strong leadership and motivational skills.
- Resilience and drive to get things right the first time.
- Previous knowledge of Micros and Opera is desirable.
We Offer:
- Competitive salary.
- Access to Wagestream, a financial wellbeing app.
- Health cash plan, including contributions towards dental, optical, alternative and complementary therapies.
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
About Firmdale Hotels:
Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. We are renowned for our unique interiors and exceptional service. We have received numerous awards and accolades, including Times Best Places to Work 2024, The King's Award for Enterprise 2024, and more.
-
Hotel Operations Manager
5 days ago
London, Greater London, United Kingdom The Capital Hotel Knightsbridge Full timeHotel Operations ManagerAt The Capital Hotel Knightsbridge, we are seeking a highly skilled Hotel Operations Manager to oversee the hotel's overnight operations. The ideal candidate will have previous experience in a 5-star hotel and possess excellent customer service skills. Responsibilities include:• Overseeing the night operations of The Capital...
-
Hotel Operations Manager
3 weeks ago
London, Greater London, United Kingdom 1 Hotel Mayfair Full timeLead the Front Office Team at 1 Hotel MayfairThe front office is the heart of our hotel, where guests are greeted and their needs are met. We're seeking a charismatic Night Manager to lead our team and deliver exceptional guest service.Key Responsibilities:Lead a team of front office staff to ensure seamless guest service and hotel operationsDevelop and...
-
Hotel Operations Manager
3 weeks ago
London, Greater London, United Kingdom 1 Hotel Mayfair Full timeLead the Front Office Team at 1 Hotel MayfairThe front office is the heart of our hotel, where guests are greeted and their needs are met. We're seeking a charismatic Night Manager to lead our team and deliver exceptional guest service.Key Responsibilities:Lead a team of front office staff to ensure seamless guest service and hotel operationsDevelop and...
-
Hotel Operations Manager
3 weeks ago
London, Greater London, United Kingdom 1 Hotel Mayfair Full timeLead the Front Office Team at 1 Hotel MayfairThe front office is the heart of our hotel, where guests are greeted and their needs are met. We're seeking a charismatic Night Manager to lead our team and deliver exceptional guest service.Key Responsibilities:Lead a team of front office staff to ensure seamless guest experiencesDevelop and implement strategies...
-
Hotel Operations Manager
3 weeks ago
London, Greater London, United Kingdom 1 Hotel Mayfair Full timeLead the Front Office Team at 1 Hotel MayfairThe front office is the heart of our hotel, where guests are greeted and their needs are met. We're seeking a charismatic Night Manager to lead our team and deliver exceptional guest service.Key Responsibilities:Lead a team of front office staff to ensure seamless guest experiencesDevelop and implement strategies...
-
Hotel Operations Manager
2 weeks ago
London, Greater London, United Kingdom The Capital Hotel Knightsbridge Full timeHotel Operations ManagerA luxury 5-star boutique hotel in the heart of Knightsbridge, London, is seeking a skilled Hotel Operations Manager to oversee its overnight operations. The ideal candidate will have previous experience in a 5-star hotel and possess excellent customer service skills.Key Responsibilities:Oversee the night operations of The Capital...
-
Hotel Operations Manager
4 weeks ago
London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full timeJob Title: Hotel ManagerWe are seeking an experienced and motivated Hotel Manager to oversee the operations of both our Southend-on-Sea and Canary Wharf properties. This is a unique opportunity for a versatile hospitality professional to manage and elevate two distinct hotel environments, ensuring each property operates seamlessly and consistently exceeds...
-
Hotel Operations Manager
4 weeks ago
London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full timeJob Title: Hotel ManagerWe are seeking an experienced and motivated Hotel Manager to oversee the operations of both our Southend-on-Sea and Canary Wharf properties. This is a unique opportunity for a versatile hospitality professional to manage and elevate two distinct hotel environments, ensuring each property operates seamlessly and consistently exceeds...
-
Hotel Operations Manager
3 weeks ago
London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full timeHotel Manager Job DescriptionWe are seeking an experienced and motivated Hotel Manager to oversee the operations of our two boutique hotels in Southend-on-Sea and Canary Wharf, London. This is a unique opportunity for a versatile hospitality professional to manage and elevate two distinct hotel environments, ensuring each property operates seamlessly and...
-
Hotel Operations Manager
3 weeks ago
London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full timeHotel Manager Job DescriptionWe are seeking an experienced and motivated Hotel Manager to oversee the operations of our two boutique hotels in Southend-on-Sea and Canary Wharf, London. This is a unique opportunity for a versatile hospitality professional to manage and elevate two distinct hotel environments, ensuring each property operates seamlessly and...
-
Hotel Operations Manager
1 week ago
London, Greater London, United Kingdom Melia White House Hotel Full timeHotel Operations ManagerMission: At Melia White House Hotel, we strive to provide exceptional guest experiences. As a key representative of the hotel and brand, the Duty Manager plays a vital role in ensuring the wellbeing of all guests during their stay. This involves supporting the operational departments in delivering their duties and working harmoniously...
-
Hotel Operations Manager
2 weeks ago
London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full timeJob Summary:We are seeking an experienced Hotel Manager to oversee the operations of our two boutique hotels in Southend-on-Sea and Canary Wharf, London. This is a unique opportunity for a versatile hospitality professional to manage and elevate two distinct hotel environments, ensuring each property operates seamlessly and consistently exceeds guest...
-
Hotel Operations Manager
1 month ago
London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full timeHotel Manager Job DescriptionWe are seeking an experienced and skilled Hotel Manager to oversee the operations of our two boutique hotels in Southend-on-Sea and Canary Wharf, London. As a key member of our team, you will be responsible for ensuring the smooth day-to-day running of both properties, delivering exceptional guest experiences, and driving...
-
Hotel Operations Manager
1 month ago
London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full timeHotel Manager Job DescriptionWe are seeking an experienced and skilled Hotel Manager to oversee the operations of our two boutique hotels in Southend-on-Sea and Canary Wharf, London. As a key member of our team, you will be responsible for ensuring the smooth day-to-day running of both properties, delivering exceptional guest experiences, and driving...
-
Hotel Operations Manager
3 weeks ago
London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full timeHotel Manager Job DescriptionWe are seeking an experienced and skilled Hotel Manager to oversee the operations of our two boutique hotels in Southend-on-Sea and Canary Wharf, London. As a key member of our team, you will be responsible for ensuring the smooth day-to-day running of both properties, delivering exceptional guest experiences, and driving...
-
Hotel Operations Manager
3 weeks ago
London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full timeHotel Manager Job DescriptionWe are seeking an experienced and skilled Hotel Manager to oversee the operations of our two boutique hotels in Southend-on-Sea and Canary Wharf, London. As a key member of our team, you will be responsible for ensuring the smooth day-to-day running of both properties, delivering exceptional guest experiences, and driving...
-
Hotel Operations Manager
2 weeks ago
London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full timeHotel Operations ManagerWe are seeking an experienced and motivated Hotel Manager to oversee the operations of our two properties in Southend-on-Sea and Canary Wharf, London. This is a unique opportunity for a versatile hospitality professional to manage and elevate two distinct hotel environments, ensuring each property operates seamlessly and consistently...
-
Hotel Operations Manager
1 month ago
London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full timeHotel Manager Job DescriptionWe are seeking an experienced and skilled Hotel Manager to oversee the operations of our two boutique hotels in Southend-on-Sea and Canary Wharf, London. As a key member of our team, you will be responsible for ensuring the smooth day-to-day running of both properties, delivering exceptional guest experiences, and driving...
-
Hotel Operations Manager
1 month ago
London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full timeHotel Manager Job DescriptionWe are seeking an experienced and skilled Hotel Manager to oversee the operations of our two boutique hotels in Southend-on-Sea and Canary Wharf, London. As a key member of our team, you will be responsible for ensuring the smooth day-to-day running of both properties, delivering exceptional guest experiences, and driving...
-
Hotel Operations Manager
6 days ago
London, Greater London, United Kingdom Clermont Hotel Group Full timeThe Clermont Hotel Group is seeking a skilled Hotel Operations Manager to join their team. As a key member of the Guest Services team, you will be responsible for ensuring that every guest has an exceptional experience at one of their hotels. With a passion for delivering high-quality service and a desire to learn and progress, you will be a natural fit for...
