Hotel Operations Manager
2 weeks ago
Job Summary:
We are seeking an experienced Hotel Manager to oversee the operations of our two boutique hotels in Southend-on-Sea and Canary Wharf, London. This is a unique opportunity for a versatile hospitality professional to manage and elevate two distinct hotel environments, ensuring each property operates seamlessly and consistently exceeds guest expectations.
Key Responsibilities:
- Operational Management: Oversee daily operations for both hotels, ensuring that all departments (front desk, housekeeping, food and beverage, etc.) are running smoothly.
- Financial Oversight: Develop, monitor, and report on projected income and expenses for both properties.
- Guest Experience: Ensure a superior guest experience by managing check-ins/outs, addressing guest inquiries and concerns, and maintaining high standards of service.
- Staff Management: Recruit, train, and manage hotel staff. Foster a positive work environment and ensure all team members are aligned with the company's service standards.
- Compliance: Ensure both hotels comply with health and safety regulations, company policies, and industry standards.
- Marketing & Promotion: Collaborate on marketing strategies and promotions to enhance the visibility and attractiveness of both properties.
Requirements:
- Proven experience as a Hotel Manager or in a similar role within the hospitality industry.
- Strong understanding of hotel operations, financial management, and guest service.
- Ability to analyse financial reports and develop strategies for improvement.
- Flexibility to travel between the Southend-on-Sea and Canary Wharf properties as needed.
- Proficiency in hotel management software and MS Office Suite.
What We Offer:
- Private medical insurance with BUPA
- Annual leave (5.6 weeks), including bank holidays.
- Statutory Sick Pay.
- Statutory maternity/paternity pays.
- Training and self-development opportunities.
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing education
- My Mind Pal (mental fitness)
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