Hotel Operations Manager

6 days ago


London, Greater London, United Kingdom Clermont Hotel Group Full time

The Clermont Hotel Group is seeking a skilled Hotel Operations Manager to join their team. As a key member of the Guest Services team, you will be responsible for ensuring that every guest has an exceptional experience at one of their hotels. With a passion for delivering high-quality service and a desire to learn and progress, you will be a natural fit for this role.

About the Role

This is a fantastic opportunity to work in a fast-paced environment, where no two days are ever the same. As a Hotel Operations Manager, you will be responsible for leading a team of hospitality professionals, ensuring that every guest receives a warm and welcoming experience. You will be the face of the hotel, responsible for making sure that every guest feels valued and cared for.

Key Responsibilities
  • Lead a team of hospitality professionals to deliver exceptional guest experiences
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless operations and excellent service
  • Monitor and analyze guest feedback to identify areas for improvement
  • Provide coaching and training to team members to ensure they have the skills and knowledge needed to deliver exceptional service
What We Offer
  • Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
  • Interest-free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Wagestream - get access to earned salary before payday
  • Generous recommend a friend scheme
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

We are looking for someone who is passionate about delivering exceptional guest experiences and has a desire to learn and progress. If you are a motivated and enthusiastic individual who is looking for a new challenge, we would love to hear from you.



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