Hotel Operations Manager
2 weeks ago
About the Role:
The Duty Manager at Nobu Hotel London Portman Square is responsible for ensuring the smooth operational running of the hotel throughout the evening. This involves acting as a Manager on Duty and being a point of contact for any issues or guest enquiries that may arise.
Key Responsibilities:
- Assist with overseeing the operational running of all departments.
- Have a complete understanding of budget and targets for the department and ensure the team is working towards achieving them.
- Be forward thinking and innovative in ways of working and best practice.
- Responsible for ensuring guest profiles are up to date, room allocation is in line with the Nobu strategy, and all VIP banding is prepared in good time for the operation.
- Meticulously monitor guest reviews and feedback to the team on successes, areas of development, and any potential follow-ups.
- Offer strong leadership, mentoring, and guidance to the team in all areas.
- Be excellent at multi-tasking, prioritizing workload, and managing deadlines.
- Manage and provide direction to all employees on shift with relevant management.
- Be the point of contact for any escalated complaints or queries.
- Be an ambassador for Nobu and a strong leader who embodies the company's values and commitment to its teams.
Benefits:
- £1000 Refer a Friend Scheme
- 2 Hotel-wide social events a year including Employee Awards night
- Discounted overnight stays across Nobu properties Worldwide
- Discounted Pilates classes and Wellness treatments
- Opportunities to progress within the hotel and the wider portfolio
- Mental Health First Aiders within the team
- Access to Hospitality Action
- Up to 33 holiday days through length of service (25 days for those on 4 on 4 off)
- Cycle to Work Scheme
- Season Ticket Loan
- Discounts off all food and beverage
- Free meals whilst on duty (also beverages including tea/coffee/cold drinks)
- Flu Vaccinations
- Wellness initiatives
Requirements:
- Minimum 1 year experience in a Duty Manager role within a similar size hotel.
- Minimum 1 year experience within a 5* Hotel.
- Strong understanding of OPERA or similar reservation systems.
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