Billing Administrator

4 weeks ago


Bournemouth, Bournemouth, United Kingdom 4Com Plc Full time

We are 4Com, an award-winning telecoms company seeking a motivated and experienced Billing Administrator to join our billing team.

As a Billing Administrator, you will assist the billing team leader in setting up new customer bills, working closely with other departments and team members daily. You will also ensure that issues are resolved in a timely manner, managing customers' expectations, and providing excellent customer service.

Key responsibilities include:

  • Setting up new customer bills
  • Inputting customer billing information into our bespoke CRM system
  • Handling customer queries relating to bills
  • Managing the monthly billing process
  • Escalating complaints to the Team Leader
  • General administration duties

Benefits for a Billing Administrator at 4Com include:

  • A starting salary of £23,500 per annum
  • An exciting, fast-paced role with future progression opportunities
  • 24 days holiday + bank holidays (increasing by 1 day each year)
  • Refer a friend scheme
  • Vodafone Advantage Discount
  • Monthly Company Targeted Draw and Incentivised Lunches
  • Discounted Gym Membership
  • Employee Assistance Programme
  • Cycle to work scheme
  • Private Health Insurance (after a year of service)
  • Company pension

We are looking for someone with:

  • Previous experience in a customer service and administration environment
  • Experience working in a fast-paced environment while delivering excellent customer service
  • Strong communication and influencing skills
  • Experience in complaints or customer retention departments (advantageous)
  • Organisation and proficiency in written and verbal communication

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