Renewable Energy Expert

2 days ago


Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full time
Job Summary:
As a Customer Support Specialist at GivEnergy, you will be the first point of contact for customers and product installers seeking support via phone, email, or live chat. Your expertise in our market-leading products will enable you to provide timely and effective solutions to customer queries.

About Us:
GivEnergy is a leading energy storage manufacturer specializing in inverters and battery systems that empower individuals to store renewable energy, ease pressure on the grid, and save money. With our comprehensive industry training, you will become a product expert and contribute to delivering exceptional service to our customers.

Key Responsibilities:
* Provide top-notch customer support through multiple channels (phone, email, live chat)
* Develop in-depth knowledge of our products and services
* Collaborate with colleagues to achieve high customer satisfaction and meet Service Level Agreements (SLAs)

Requirements:
* 3+ years' experience in a busy call centre environment
* Strong multitasking skills with simultaneous call, chat, and email support
* Excellent customer service skills, with a focus on positive attitude, active listening, and clear communication
* Ability to work independently and as part of a team to achieve shared goals

What We Offer:
* Competitive salary (£22.5k - £30k per annum, depending on experience)
* Ongoing training and professional development opportunities
* Friendly and supportive work environment with a smart/casual dress code
* Cycle To Work Scheme and Electric Car Scheme

Why Choose Us?
We are committed to empowering individuals to take control of their energy needs. Our company values diversity, inclusivity, and continuous improvement, making us an exciting place to grow your career.

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