Energy Systems Advisor

2 days ago


Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full time

We are seeking a highly skilled Customer Service Expert to join our team at GivEnergy, a leading energy storage manufacturer. The successful candidate will be responsible for providing exceptional customer service and support to customers, product installers, and colleagues via phone, email, and live chat.

As a key member of our customer service team, you will be the first point of contact for customers requesting support. You will use your knowledge and expertise to resolve queries and requests in a timely manner, achieving high levels of customer satisfaction.

The ideal candidate will have 3+ years' experience in a busy call centre environment, with strong ability to multi-task and provide outstanding customer service skills. They will also have great active listening and spoken communication skills to understand the needs of a wide range of customers.

In addition to excellent customer service skills, the successful candidate will have a confident user of IT systems, software, and diagnostics. We offer a competitive salary of £25,000 per annum, plus benefits including a refer-a-friend scheme, work in a friendly and supportive environment, and full training provided on GivEnergy products.



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