Dispatch Planner and Coordinator
4 days ago
We are seeking a skilled Dispatch Planner and Coordinator to join our night team at KONE PLC. This is a fantastic opportunity to work in a busy contact centre environment and contribute to the success of our team.
The successful candidate will have experience in dispatch planning, team management, and customer service. You will be responsible for coordinating and directing nightly operations, managing night tasks, and ensuring the team adheres to company policies and procedures.
You will also be required to monitor and lead the performance of the team, resolve daily work issues, and escalate complex issues to your Manager. The ideal candidate will have excellent communication and listening skills, be well-organised, and pay attention to detail.
Estimated Salary: £38,000 - £48,000 per annum
About the Role:
- Coordinate and direct nightly operations of the team
- Supports and enforces call centre expectations departmental and corporate policies and procedures
- Manage night operations and tasks for a work group while performing key operational tasks when necessary to ensure deadlines are met
- People management e.g., setting targets, conducting PDPs and IDPs for team members
- Facilitates information sharing and creates collaborative working environment
- Drives competence and process adherence
Requirements:
- Experience in dispatch planning
- Team management experience in a busy contact centre environment
- Customer service experience with a proven track record of delivering exceptional customer experiences
- Good written and spoken English
- Good Word, Excel, and Outlook skills
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