Callout Team Lead

2 days ago

Keighley, United Kingdom KONE PLC Full time
Job Title: Callout Team Lead

KONE PLC is seeking a skilled and experienced Callout Team Lead to join our team. This role offers an exciting opportunity for someone who wants to develop their skills in dispatch planning, team management, and customer service.

Salary: £35,000 - £45,000 per annum

About the Role:
The Callout Team Lead will be responsible for coordinating and directing the weekend operations of the team, ensuring efficient workflow, prioritizing jobs effectively, and scheduling engineers to arrive on time at the right destination to service customers' needs.

Main Responsibilities:
• Coordinate and direct weekend operations of the team
• Support and enforce call centre expectations, departmental, and corporate policies and procedures
• Manage operations and tasks for a work group while performing key operational tasks when necessary to ensure deadlines are met
• People management, including setting targets, conducting PDPs and IDPs for team members
• Facilitate information sharing and create a collaborative working environment
• Drive competence and process adherence
• Drive behaviour to represent KONE as one team towards the customer
• Monitor and lead the performance and KPI/SLA adherence of the team
• Analyze, organize, and optimize Teams operations

Requirements:
• Team management experience in a busy contact centre environment
• Dispatch planning experience beneficial
• Demonstrated competency to manage and maintain day-to-day operations specific to a functional team
• Sound communication and listening skills
• Complaint handling and resolving queries
• Well-organized and pays attention to detail
• Good written and spoken English
• Good Word, Excel, and Outlook skills
• Experience in SAP, CRM, and Salesforce desirable

About Us:
KONE PLC is a leading global company that specializes in elevator and escalator solutions. We are committed to delivering high-quality services and products to our customers while providing a great working environment for our employees.

  • Callout Supervisor

    3 weeks ago

    Keighley, United Kingdom KONE PLC Full time

    Callout Supervisor - Nights Monday - Friday 22:00 - 06:30am and to work one weekend in four. This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...

  • Callout Supervisor

    2 weeks ago

    Keighley, United Kingdom KONE PLC Full time

    Callout Supervisor - NightsMonday - Friday 22:00 - 06:30am and to work one weekend in four.This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...

  • Callout Supervisor

    3 weeks ago

    Keighley, United Kingdom KONE PLC Full time

    Callout Supervisor - NightsMonday - Friday 22:00 - 06:30am and to work one weekend in four.This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...

  • Callout Supervisor

    3 weeks ago

    Keighley, United Kingdom KONE PLC Full time

    Callout Supervisor - Weekends Friday: 13:00-17:00 Saturday: 07:00-17:00 Sunday: 07:00 -17:00 This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...

  • Callout Supervisor

    3 days ago

    keighley, United Kingdom KONE PLC Full time

    Callout Supervisor - Weekends Friday: 13:00-17:00 Saturday: 07:00-17:00 Sunday: 07:00 -17:00 This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...

  • Callout Supervisor

    5 days ago

    Keighley, United Kingdom KONE PLC Full time

    Callout Supervisor - WeekendsFriday: 13:00-17:00Saturday: 07:00-17:00Sunday: 07:00 -17:00This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...

  • Callout Supervisor

    4 weeks ago

    Keighley, United Kingdom KONE PLC Full time

    Callout Supervisor - WeekendsFriday: 13:00-17:00Saturday: 07:00-17:00Sunday: 07:00 -17:00This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...

  • Callout Supervisor

    4 weeks ago

    Keighley, United Kingdom KONE PLC Full time

    Callout Supervisor - WeekendsFriday: 13:00-17:00Saturday: 07:00-17:00Sunday: 07:00 -17:00This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...

  • Callout Supervisor

    3 weeks ago

    Keighley, United Kingdom KONE PLC Full time

    Callout Supervisor - NightsMonday - Friday 22:00 - 06:30am and to work one weekend in four.This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...

  • Callout Supervisor

    4 weeks ago

    Keighley, United Kingdom CV-Library Full time

    This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic areas, liaising with clients and to ensure that engineers arrive to their call outs on time...

  • Callout Operations Manager

    3 days ago

    Keighley, Bradford, United Kingdom KONE PLC Full time

    About the RoleWe are seeking a skilled Callout Supervisor to join our team at KONE PLC. This is a unique opportunity to leverage your experience in Dispatch Planning and lead an efficient workflow.Key Responsibilities:Maintain an efficient workflow, prioritizing jobs effectively for effective scheduling.Liaise with clients to ensure that the team can handle...

  • Night Shift Callout Manager

    2 days ago

    Keighley, Bradford, United Kingdom KONE PLC Full time

    Job Summary:We are seeking a skilled Night Shift Callout Manager to join our team at KONE PLC. The successful candidate will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, and ensuring that the team can handle calls from different geographic areas.This is a night shift position, working Monday to Friday 22:00 - 06:30am...

  • KONE PLC | Callout Supervisor | keighley

    4 weeks ago

    keighley, United Kingdom KONE PLC Full time

    Callout Supervisor - WeekendsFriday: 13:00-17:00Saturday: 07:00-17:00Sunday: 07:00 -17:00This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...

  • Callout Supervisor

    4 weeks ago

    Keighley, United Kingdom CV-Library Full time

    This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic areas, liaising with clients and to ensure that engineers arrive to their call outs on time...

  • KONE PLC | Callout Supervisor | keighley

    4 weeks ago

    Keighley, West Yorkshire, United Kingdom KONE PLC Full time

    Callout Supervisor - Weekends Friday: 13:00-17:00 Saturday: 07:00-17:00 Sunday: 07:00 -17:00 This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different...

  • Callout Supervisor – Nights

    3 days ago

    Keighley, United Kingdom KONE Full time

    This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic areas, liaising with clients and to ensure that engineers arrive to their call outs on time...

  • Callout Supervisor – Nights

    4 weeks ago

    Keighley, United Kingdom CV-Library Full time

    This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic areas, liaising with clients and to ensure that engineers arrive to their call outs on time...

  • Emergency Response Logistics Manager

    2 days ago

    Keighley, Bradford, United Kingdom KONE PLC Full time

    Job OverviewWe are seeking a skilled Callout Supervisor to join our team in London. As a Callout Supervisor, you will be responsible for leading a team during weekend shifts, ensuring that all tasks are completed efficiently and effectively.Your key responsibilities will include:Managing calls from various geographic areasLiaising with clients to ensure...

  • Dispatch Planning Specialist

    3 days ago

    Keighley, Bradford, United Kingdom KONE PLC Full time

    Callout Supervisor Job DescriptionWe are seeking a skilled and experienced Callout Supervisor to join our team at KONE PLC. As a Callout Supervisor, you will play a critical role in ensuring the efficient operation of our emergency response services.Key Responsibilities:Respond to emergency calls and prioritize jobs effectively.Liaise with clients and...

  • Billings & Collections Specialist - Maternity Cover

    6 months ago

    Keighley, United Kingdom Kone Full time

    Collections & Billings Specialist - Maternity Cover We have an exciting job opportunity for a Collections & Billings Specialist to join the KONE team for a 10-month maternity cover. This position can be based at either our Keighley or Chertsey office. Purpose The National Collections & Billings Specialist reports to the National Collection & Billing...