Callout Operations Manager
4 days ago
The Callout Supervisor plays a pivotal role in ensuring the efficient operation of our contact centre, particularly on weekends. This position demands strong leadership skills to prioritize tasks effectively and manage a team to handle calls from various geographic areas.
Compensation PackageWe offer a competitive salary range of $40,000 - $60,000 per year, commensurate with experience.
Key Responsibilities- Coordinate and direct weekend operations to maintain an optimal workflow.
- Support and enforce call centre expectations, policies, and procedures.
- Manage day-to-day operations for a functional team, stepping in to handle workload when necessary.
- Proven team management experience in a fast-paced contact centre environment.
- Dispatch Planning expertise is highly desirable.
- Demonstrated ability to manage and maintain daily operations specific to a functional team.
- Excellent communication and problem-solving skills are essential.
- Strong organizational and attention-to-detail capabilities.
- Good written and spoken English proficiency.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- A competitive compensation package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
KONE PLC is a leading provider of innovative solutions for the built environment. Our vision is to create smoother, more enjoyable people flows every day.
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Callout Manager
4 days ago
Keighley, Bradford, United Kingdom KONE PLC Full timeJob Title: Callout ManagerJob Description:As a Callout Manager at KONE PLC, you will play a crucial role in ensuring seamless service delivery to our clients.Responsibilities:Prioritize jobs effectively to maintain an efficient workflowLiaise with clients to ensure timely and effective service deliveryAnalyze and address operational issues to improve...
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Callout Operations Manager
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Callout Operations Supervisor
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Callout Team Lead
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Callout Supervisor
4 days ago
Keighley, United Kingdom KONE PLC Full timeJob DescriptionThe role of the Callout Supervisor involves overseeing the weekend operations of a team, ensuring quality standards and KONE dispatch strategy are implemented effectively. The successful candidate will have experience in Dispatch Planning and be able to maintain an efficient workflow, prioritizing jobs effectively for effective scheduling....
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Callout Supervisor
1 month ago
Keighley, United Kingdom CV-Library Full timeThis position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic areas, liaising with clients and to ensure that engineers arrive to their call outs on time...
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Callout Team Lead
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Callout Supervisor
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Keighley, United Kingdom CV-Library Full timeThis position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic areas, liaising with clients and to ensure that engineers arrive to their call outs on time...
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Night Shift Callout Manager
2 weeks ago
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Callout Team Lead
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Dispatch Operations Manager
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Keighley, United Kingdom KONE PLC Full timeAbout the RoleWe are seeking an experienced Callout Supervisor to lead our weekend call centre team. The successful candidate will have a proven track record of managing teams in a fast-paced contact centre environment and be able to implement effective processes and procedures to ensure high-quality customer service. They will also be responsible for...
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Operational Supervisor
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Callout Supervisor – Nights
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Efficiency and Productivity Manager
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Keighley, Bradford, United Kingdom KONE PLC Full timeWork with UsWe're looking for a seasoned professional with experience in Dispatch Planning, Team Management, and Customer Service to join our team as a Callout Supervisor. If you have a passion for efficiency and productivity, we'd love to hear from you!This role offers a fantastic opportunity to utilise your skills and experience in a fast-paced...
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Emergency Response Logistics Manager
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Keighley, Bradford, United Kingdom KONE PLC Full timeJob OverviewWe are seeking a skilled Callout Supervisor to join our team in London. As a Callout Supervisor, you will be responsible for leading a team during weekend shifts, ensuring that all tasks are completed efficiently and effectively.Your key responsibilities will include:Managing calls from various geographic areasLiaising with clients to ensure...
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Weekend Call Centre Team Lead
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Keighley, United Kingdom KONE PLC Full timeKey ResponsibilitiesThe Callout Supervisor will be responsible for coordinating the weekend operations of the team, including prioritizing jobs, scheduling, and ensuring that all tasks and deadlines are met. They will also be required to manage the performance of the team, monitoring key performance indicators (KPIs) and taking corrective action where...
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Nights Dispatcher Manager
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