Callout Supervisor – Nights
2 weeks ago
This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic areas, liaising with clients and to ensure that engineers arrive to their call outs on time and at the right destination to service our client’s needs.Purpose: * Lead and develop the night team in the contact centre. * Ensure quality standards and dispatch strategies are effectively implemented. * Maintain customer centricity and operational excellence.Key Responsibilities: * Operations Management: Coordinate nightly operations, enforce policies, and manage tasks to meet deadlines. * People Management: Set targets, conduct performance reviews, and facilitate a collaborative environment. * Performance Monitoring: Track team performance against KPIs and SLAs. * Customer Management: Address and follow up on customer complaints promptly.Skills & Experience: * Essential: Team management experience, as well as experience in a busy contact centre, strong communication skills, and proficiency in Word, Excel, and Outlook. * Desirable: Dispatch planning experience, and familiarity with SAP, CRM, and Salesforce.Work Schedule: * Monday to Friday, 22:00 - 06:30, plus one weekend in four.This role would suit someone who is well-organized, detail-oriented, and capable of handling both supervisory and operational tasks.To find out more about the role in full, please follow the link to out job board.What KONE can offer:We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift industry, Bonus, Kone Discounts, 24/7 GP Support & Wellbeing Access, Hybrid Working
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Callout Supervisor
4 weeks ago
Keighley, United Kingdom KONE PLC Full timeCallout Supervisor - Nights Monday - Friday 22:00 - 06:30am and to work one weekend in four. This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...
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Callout Supervisor
4 weeks ago
Keighley, United Kingdom KONE PLC Full timeCallout Supervisor - NightsMonday - Friday 22:00 - 06:30am and to work one weekend in four.This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...
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Callout Supervisor
4 weeks ago
Keighley, United Kingdom KONE PLC Full timeCallout Supervisor - NightsMonday - Friday 22:00 - 06:30am and to work one weekend in four.This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...
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Callout Supervisor
4 weeks ago
Keighley, United Kingdom KONE PLC Full timeCallout Supervisor - NightsMonday - Friday 22:00 - 06:30am and to work one weekend in four.This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...
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Callout Supervisor
1 month ago
Keighley, United Kingdom CV-Library Full timeThis position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic areas, liaising with clients and to ensure that engineers arrive to their call outs on time...
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Callout Supervisor
2 weeks ago
keighley, United Kingdom KONE PLC Full timeCallout Supervisor - Weekends Friday: 13:00-17:00 Saturday: 07:00-17:00 Sunday: 07:00 -17:00 This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...
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Callout Supervisor
4 weeks ago
Keighley, United Kingdom KONE PLC Full timeCallout Supervisor - Weekends Friday: 13:00-17:00 Saturday: 07:00-17:00 Sunday: 07:00 -17:00 This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...
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Callout Supervisor
2 weeks ago
Keighley, United Kingdom KONE PLC Full timeCallout Supervisor - WeekendsFriday: 13:00-17:00Saturday: 07:00-17:00Sunday: 07:00 -17:00This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...
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Callout Supervisor
7 days ago
Keighley, United Kingdom KONE PLC Full timeJob Description Callout Supervisor - Weekends Friday: 13:00-17:00 Saturday: 07:00-17:00 Sunday: 07:00 -17:00 This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from...
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Callout Supervisor
1 month ago
Keighley, United Kingdom KONE PLC Full timeCallout Supervisor - WeekendsFriday: 13:00-17:00Saturday: 07:00-17:00Sunday: 07:00 -17:00This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic...
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Callout Supervisor
7 days ago
keighley, United Kingdom KONE PLC Full timeJob Description Callout Supervisor - Weekends Friday: 13:00-17:00 Saturday: 07:00-17:00 Sunday: 07:00 -17:00 This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from...
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Callout Supervisor
12 hours ago
Keighley, United Kingdom KONE PLC Full timeJob DescriptionThe role of the Callout Supervisor involves overseeing the weekend operations of a team, ensuring quality standards and KONE dispatch strategy are implemented effectively. The successful candidate will have experience in Dispatch Planning and be able to maintain an efficient workflow, prioritizing jobs effectively for effective scheduling....
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Callout Team Lead
14 hours ago
Keighley, Bradford, United Kingdom KONE PLC Full timeJob Description:Nights Dispatcher ManagerKONE PLC is seeking a skilled Nights Dispatcher Manager to join our team. As a Nights Dispatcher Manager, you will be responsible for managing the callout team during night shifts.Your primary responsibilities will include ensuring efficient workflow, prioritizing jobs effectively, and liaising with clients. You will...
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Callout Operations Supervisor
11 hours ago
Keighley, Bradford, United Kingdom KONE PLC Full timeAs a Callout Operations Supervisor at KONE PLC, you will play a crucial role in ensuring the smooth operation of our emergency response system. You will be responsible for coordinating emergency responses, prioritizing jobs, and allocating resources to ensure efficient call handling.With your expertise in Dispatch Planning, you will be able to develop and...
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Callout Team Lead
14 hours ago
Keighley, Bradford, United Kingdom KONE PLC Full timeNight Operations ManagerWe are seeking a seasoned Night Operations Manager to lead our callout team through the night shift. As a critical member of our operations team, you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, and ensuring that the team handles calls from different geographic areas.Main...
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Callout Supervisor
1 month ago
Keighley, United Kingdom CV-Library Full timeThis position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic areas, liaising with clients and to ensure that engineers arrive to their call outs on time...
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Night Shift Callout Manager
2 weeks ago
Keighley, Bradford, United Kingdom KONE PLC Full timeJob Summary:We are seeking a skilled Night Shift Callout Manager to join our team at KONE PLC. The successful candidate will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, and ensuring that the team can handle calls from different geographic areas.This is a night shift position, working Monday to Friday 22:00 - 06:30am...
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KONE PLC | Callout Supervisor
1 week ago
Keighley, West Yorkshire, United Kingdom KONE PLC Full timeJob Description Callout Supervisor - Weekends Friday: 13:00-17:00 Saturday: 07:00-17:00 Sunday: 07:00 -17:00 This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from...
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Weekend Night Supervisor
1 week ago
Keighley, West Yorkshire, United Kingdom KONE PLC Full timeJob Description Callout Supervisor - Nights Monday - Friday 22:00 - 06:30am and to work one weekend in four. This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from...
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Callout Supervisor – Nights
1 month ago
Keighley, United Kingdom CV-Library Full timeThis position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic areas, liaising with clients and to ensure that engineers arrive to their call outs on time...