Customer Coordinator

7 months ago


Keighley, United Kingdom Nigel Wright Group Full time

Overview

**Customer Service Coordinator**
**Keighley**
**£27,000 - £30,000**
**Working Hours: Monday
- Friday 8.30am - 4.30pm**
**Well known family owned manufacturing business.**

The opportunity

Reporting to the Customer Service Manager, this autonomous position requiring a person who can adapt and be flexible in managing their duties.

The Role
- Receive, process and verify the accuracy of orders and input into appropriate IT system. This is a daily morning task
- Handle all customer correspondence in an effective, timely and positive manner.
- Monitor customer requirements in terms of stock holding and forecasts adherence, and to have regular communication with the customer base to ensure that their usage is fully understood.
- Liaise with planning in terms of service issues/promotional activity and keep them informed when periods of instability occur.
- Manage any customer enquiries whether it is related to delivery, invoices or general queries.
- Review customer forecasts and send report to planners.

**Benefits**:

- 25 days holiday plus 8 bank holidays
- A contributory Pension Scheme once you have been employed for three months of 3%
- 1 x Life Assurance and ability to opt-in to Health Cash Plan Scheme which covers dental, optical, mental health and well-being after 6 months employment.



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