Customer Service Planning Coordinator

6 months ago


Keighley, United Kingdom Acorn Stairlifts Full time

We are currently looking for a **Customer Service Planning Coordinators **to join our expanding **Customer Service Department **based at our Headquarters in Steeton (West Yorkshire, UK).

**Key responsibilities include**:

- Booking Outstanding engineer requests within set KPI
- Booking urgent engineer requests
- Managing engineers diaries and daily workloads (reactive)
- Forward planning to ensure there is room for urgent jobs without having to cancel others. Including clearing dates for sickness and holiday
- Answering calls from engineers and internal departments
- Outbound calls to engineers and customers
- Part ordering / checking van stock levels
- Taking payments
- Assisting other departments when and where required

**Skills and Experience**:

- Attention to detail
- Experience of mapping systems e.g. Google maps
- Good telephone manner
- Excellent written and verbal communication skills
- IT skills
- Previous experience working within a customer service/call centre environment would be advantageous

**Must be able to display the Acorn Values**

**OUR VALUES**
- ** Quality **of the products we make and sell and the service we provide
- ** Unity **Working together as one team
- ** Integrity **Acting responsibly and honestly to deliver on our promises
- ** Caring **About our customers, each other and the wider community
- ** Ambition **Taking Pride in all we do and striving to improve

**Why work at Acorn Stairlifts?**
- Investors in People award
- Induction and training programme
- Excellent transport links to Leeds, Bradford, and Skipton
- Free car parking
- Onsite canteen
- Healthcare and pension provisions

**Managers Choice**:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers

**Acorn achievers**:
We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of **£100 vouchers **and two runner ups of **£50 vouchers **each.

**Recommend a friend scheme**:
Do you want to recommend us a friend to work with us? Do it and you can earn up to **£100 **if your friend is finally offered a position to join Acorn



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