Senior Customer Service

2 weeks ago


Keighley, United Kingdom Rosemary & Co Artists Brushes Ltd Full time

About us:

- We are an international ecommerce company rurally located. We manufacture bespoke top end artists' brushes shipping all over the world. We are fast paced and offer our customers a professional service. You will be working in an open office with colleagues also offering customer service.
- Responsibilities:

- Download orders from our website, allocate to relevant couriers and/or postal services.
- Help and assist with LiveChat.
- Answer telephones and assist callers.
- Learn our blog and update accordingly ( full training given )
- Follow up with customers querying order tracking, assist customs and couriers as needed.
- Assist with our customer affiliate programme and update accordingly
- Assist our account customers / follow up / record on spreadsheets etc
- Provide exceptional customer service and support to clients
- Handle customer inquiries and resolve issues in a timely and professional manner
- Communicate effectively with customers
- Maintain accurate records of customer interactions and transactions
- Perform data entry tasks accurately and efficiently

**Experience**:

- Minimum of 10 years of experience in a customer service role
- Strong phone etiquette skills
- Excellent communication skills, both verbal and written

If you are a highly motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience. Minimum experience of 5 years customer service required within an office environment. Previous applicants need not apply.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Loyalty bonus
- Signing bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- office based customer service: 5 years (required)

Work Location: In person

Reference ID: Senior customer services



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