Customer Service Advisor
4 weeks ago
**About us**:
Whirli is on the frontline of eco-innovation in the toy industry, steering a fresh course in sustainable play. Our platform offers a vibrant collection of toys, books, bikes, scooters, and essential baby accessories. With Whirli, families can seamlessly borrow, revel in new play adventures, and return items, all while championing eco-friendly practices and cost savings.
**Are you someone who takes pride in building relationships and making a real difference to customers? Are you passionate about going the extra mile every single time.**
We are looking for someone like you to join our customer service team. You will work in a truly special part of our business by really being there for our customers. Whether its questions about their subscription or their recent delivery you will build personal relationships and be there for them when they need us the most. Working as part of a team this role is about showing empathy, showing compassion and delivering the Whirli values.
We are more than a team at Whirli; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
To succeed in this role you will need
- Outstanding proven customer service skills
- Excellent listening skills and natural empathy
- A genuine passion for customer service
- Resilience, understanding and patience
- Strong problem solving abilities
- Excellent written English language skills.
- Attention to detail including exceptional spelling and grammar.
- Professional and warm telephone manner.
- Experience using Outlook, Gmail and Zendesk.
**Job Types**: Full-time, Permanent
**Salary**: From £22,500.00 per year
**Benefits**:
- Employee discount
- Flexitime
- Work from home
**Experience**:
- Customer service: 3 years (preferred)
Ability to Commute:
- Keighley (preferred)
Ability to Relocate:
- Keighley: Relocate before starting work (required)
Work Location: In person
Expected start date: 19/02/2024
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