Customer Service Administrator
2 weeks ago
Customer Service Administrator - Part Time
We have an exciting job opportunity for a Customer Service Administrator to receive and process customer elevator and escalator repairs and maintenance, enquiries, and orders.
As a key member of the team, you’ll provide first-class customer service, based at our Keighley KONE office and will be joining a growing and friendly team within a busy environment.
This is a part time position to work every Thursday and Friday either 08:00-16:30 or 08:30-17:00.
Key Responsibilities
- Manage and resolve any customer queries efficiently and effectively
- Update and ensure timely and professional responses to all incoming and outgoing correspondence via internal systems and the customers portals
- Communicate directly with Engineers and Area Service Managers to schedule customer site/repair/maintenance visits and keep customers informed
- Manage Customer Insurance Defects
- Respond to any ad-hoc queries received both internally and externally
- Produce and update daily reports
Key Skills
- Have strong administration skills, ideally from a construction or service industry environment
- To provide excellent customer service
- Experience in inter-office and customer communications
- Previous working experience in relevant field is beneficiary
- Good communication skills in both written & spoken English
- User knowledge of SAP, Konect, Salesforce is desirable
- Highly organized, detail-oriented & ability to multi-task at ease
- Enjoys working within a fast-paced environment
Benefits: Competitive Salary, Holiday Entitlement, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme & bonus
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._
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