Customer Service Specialist
2 weeks ago
Customer Service Specialist / Administrator
Purpose
The Customer Service Specialist / Administrator is the voice of KONE, focusing on one or more specific admin domains. You will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting.
As Customer Service Specialist / Administrator you will also be supporting customers directly for more complex customer queries forwarded by the Customer Service Agents or other departments. This role is mainly interacting with Salespersons, Supervisors, Field Technicians, KONE Customer Service Organization and KONE Shared Services.
The Customer Service Specialist / Administrator ensures responsiveness towards customer by keeping up with quality and SLA levels.
Key Responsibilities & Skills
Maintenance Operations support activities:
General admin support, e.g., dealing with emails, phone calls, customer reports, reconciliations of customer portals. Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP. Manages work center data changes. Supports specific field supervisor tasks. Supports in repair and insurance visit planning and communication to customer. Takes ownership for customer queries forwarded from first level and follows up with Field Supervisor and other services to get a response. Creates trackers for all customers and outstanding insurance defects. Supports Technician and Supervisor in material related requests (PR creation, check availability and follow up on delivery). Update Customer Portals. Compiles and sends out reports to Customers.Specialized administration and support tasks:
Support in 3rd party inspection administration
Analyzes inspection needs and schedules individual inspections. Analysis and follow-up: Receive and analyzes inspection reports. Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response.Support in customer reporting
Verifies and inputs customer data in customer portals (mainly done in KONE SSC). Provides reports for Key Accounts. Prepares working instructions for KONE SSC to be able to input relevant information to customer portals. Takes ownership for customer queries forwarded from first level and follows up with Salesperson and other services to get a response.Skills & Experiences
Good administrative skills ideally from a construction or service industry environment. Experience in inter-office and customer communications. To provide excellent Customer Service. Attention to detail. Able to prioritize workload. Good communication in both spoken and written English. User knowledge of SAP and/or SFDC is desirable. Good skills with MS Office tools and applications (Intermediate Excel).Benefits: Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, Kone Discounts, Quarterly Commission.
Read more on
-
Sales Specialist
1 month ago
Keighley, United Kingdom Kone Full timeSales Specialist (Tender Repair Specialist) The Sales Specialist is responsible in providing on-site customer service, and to plan and manage sales opportunities with our service business to ensue KPIs and high-level customer satisfaction. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting...
-
Senior Customer Service
4 days ago
Keighley, United Kingdom Rosemary & Co Artists Brushes Ltd Full timeAbout us: - We are an international ecommerce company rurally located. We manufacture bespoke top end artists' brushes shipping all over the world. We are fast paced and offer our customers a professional service. You will be working in an open office with colleagues also offering customer service. - Responsibilities: - Download orders from our website,...
-
Customer Service Executive
1 month ago
Keighley, United Kingdom Manpower Full time**Customer Service Executive** Do you have previous customer service, sales administration or account management experience within print, packaging, or manufacturing? Have you been responsible for a portfolio of customers in a fast-paced office environment? An excellent opportunity has arisen for a Customer Service Executive to join the office team of a...
-
Customer Service Advisor
5 days ago
Keighley, United Kingdom Whirli Full time**About us**: Whirli is on the frontline of eco-innovation in the toy industry, steering a fresh course in sustainable play. Our platform offers a vibrant collection of toys, books, bikes, scooters, and essential baby accessories. With Whirli, families can seamlessly borrow, revel in new play adventures, and return items, all while championing eco-friendly...
-
Customer Service Advisor
4 weeks ago
Keighley, United Kingdom West Riding Recruitment Full timeCustomer Service Advisor This role could be taken as Part Time or Full Time and will include various duties as part of the Customer Services Team including inputting customer orders, data processing & in-house auditing. The position will be based on an average 25/40 hours a week over a 3-5 day working pattern which will include a Saturday on rotation (1 in...
-
Customer Service Advisor
1 month ago
Keighley, United Kingdom Yorkshire Building Society Full time**_If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_** **Flexibility** - We offer a range of flexible working options without unsocial hours, which can...
-
Customer Services Administrator
5 days ago
Keighley, United Kingdom Freerider Luggie UK Ltd Full timeFreeRider is a family run business established in Taiwan in 1995 to design, manufacture and distribute mobility scooters. Our products are sold throughout Asia, Europe, North America & Australia. In 2012 we opened our UK warehouse to provide support to a dealer network throughout the UK and occasionally Europe. Although we do not sell directly to the...
-
Customer Service Team Leader
2 days ago
Keighley, United Kingdom Acorn Stairlifts Full timeWe are currently looking for a **Customer Service Team Leader **to join our **UK Customer Service - General Enquiries Department **based at our Headquarters in Steeton (West Yorkshire, UK) **Working hours**:Monday to Friday 8.30am - 5.00pm (a degree of flexibility is needed for this role) **Starting salary**:£24,000 - £26,000 per year Dep on Exp Plus...
-
Sales and Customer Service Assistant
2 days ago
Keighley, United Kingdom Aquadart Bathrooms Limited Full timeThis role is a permanent position based on-site. The hours are Monday to Thursday between 08.45 to 5pm, and 0845 to 1600 on Friday (37.75 hours per week). Aquadart Bathrooms is a business based in Yorkshire with over 100 years of experience within the bathroom market. With an established reputation for manufacturing quality products our company is...
-
Regional Customer Service Support Controller
2 days ago
Keighley, United Kingdom Northern Powergrid Full time**Do you want to help power your career and be part of an evolving energy industry?** We have new, exciting and rewarding opportunities for Customer Service professionals to work in one of our regional teams, based in Keighley, as a Regional Customer Service Support Controller. The energy industry is advancing with investment in smart technology innovation...
-
Sales / Customer Service Support - Engineering
4 weeks ago
Keighley, United Kingdom Cast UK Limited Full time**Sales / Customer Service Support - Engineering £ competitive salary Keighley** Do you have an engineering background, or experience working in an Engineering environment? We are currently recruiting a great customer facing role for an Engineering business in the Keighley area. If you are comfortable working with technical / engineering drawings and have...
-
Customer Service Assistant
1 month ago
Keighley, United Kingdom Viking Industrial Products Ltd Full time**About us** We are looking for an enthusiastic individual to join our office based Customer Care Team. This person would be at ease dealing with and communicating with Customers. They would have a confident phone manner, be an experienced PC user and enjoy helping and talking to people both within the Company and our Customers. Having good health, common...
-
Billings & Collections Specialist - Maternity Cover
2 months ago
Keighley, United Kingdom Kone Full timeCollections & Billings Specialist - Maternity Cover We have an exciting job opportunity for a Collections & Billings Specialist to join the KONE team for a 10-month maternity cover. This position can be based at either our Keighley or Chertsey office. Purpose The National Collections & Billings Specialist reports to the National Collection & Billing...
-
Cse Specialist
1 month ago
Keighley, United Kingdom Kone Full time**CSE Specialist (Design Engineering Support)** We have a fantastic job opportinity for a CSE Specilalist to join our team in Keighley. **Purpose**: The CSE Specialist is accountable for supporting internal colleagues throughout the project ordering phase. This includes making layout drawing modifications & ordering small new equipment business (NEB)...
-
12 month Regional Credit Controller
2 weeks ago
Keighley, United Kingdom Hays Specialist Recruitment Limited Full timeThe Regional Credit Controller reports into the Service Regional Collections Manager and is responsible to conduct Collection activities, managing the debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes and aged debt recovery for regional customers. Responsibilities will include (but not limited...
-
Jewson Customer Service Advisor
3 days ago
Keighley, United Kingdom Saint-Gobain Full timeUnited Kingdom, England, Keighley Permanent / Regular Distribution Operations POSITION DESCRIPTION Jewson Customer Service Advisor - Sales Part Time upto 20hrs P/W You'll be working for Jewson in Keighley. Jewson is one of more than 30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our Customers'...
-
Sales Tender Repairs Specialist Supervisor
2 weeks ago
Keighley, United Kingdom KONE PLC Full timeSales Tender Repairs Specialist SupervisorAs Sales Tender Repairs Specialist Supervisor, you will provide administrative support for salespersons and sales manager, enabling them to maximize the time spent on customer activities and proactive activities. The administrative support covers activities related to repair sales support.The Sales Tender Repairs...
-
Sales Tender Repairs Specialist Supervisor
3 weeks ago
Keighley, United Kingdom KONE PLC Full timeSales Tender Repairs Specialist SupervisorAs Sales Tender Repairs Specialist Supervisor, you will provide administrative support for salespersons and sales manager, enabling them to maximize the time spent on customer activities and proactive activities. The administrative support covers activities related to repair sales support.The Sales Tender Repairs...
-
Sales Tender Repairs Specialist Supervisor
2 days ago
Keighley, United Kingdom KONE PLC Full timeSales Tender Repairs Specialist SupervisorAs Sales Tender Repairs Specialist Supervisor, you will provide administrative support for salespersons and sales manager, enabling them to maximize the time spent on customer activities and proactive activities. The administrative support covers activities related to repair sales support.If your skills, experience,...
-
Sales Tender Repairs Specialist Supervisor
5 days ago
Keighley, United Kingdom KONE PLC Full timeSales Tender Repairs Specialist Supervisor As Sales Tender Repairs Specialist Supervisor, you will provide administrative support for salespersons and sales manager, enabling them to maximize the time spent on customer activities and proactive activities. The administrative support covers activities related to repair sales support click apply for full job...