Portfolio Coordinator

Portfolio Coordinator

We have an exciting job opportunity for a Portfolio Coordinator to join our Service Sales team based at our Keighley office, to support KONE in developing mutually beneficial relationships with our customers.
- Key responsibilities:
- Builds and proactively develops relations with existing customers in a designated region-
- Offers and sells new Kone services and tools, communicates leads and sales opportunities for KONE sales team (e.g. cross-selling)-
- Monitors and renegotiates expiring contracts proactively, provides renewal quotations for services to secure business for the next periods-
- Reviews and up-sells poor performing contracts to greater improve their profitability-
- Resolves customer queries to deliver customer satisfaction-
- Handles complaints, disputes and cancellations requests, evaluates commercial or operational risks of customer complaints to be further discussed with the management- Skills and experience required:- Previous sales and customer service experience-
- Knowledge of Contracts and Conditions is desirable-
- Account Management experience is desirable-
- Good administrative & organisational skills is essential-
- Good communication skills-
- Good IT skills (SAP, Salesforce)-
- Good written and spoken English- Benefits: Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Quarterly Commission.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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