Data Analyst for Customer Service Excellence

3 days ago


Chertsey, Surrey, United Kingdom Ntrinsic Consulting Full time

Salary: £45,000 - £55,000 per annum, depending on experience.

Ntrinsic Consulting offers a comprehensive benefits package, including hybrid working, bonus scheme, pension contribution, and access to staff sales discounts.

Key Responsibilities:

  • Data Analysis: Analyse large datasets to identify trends and opportunities for improvement
  • Dashboards and Reports: Develop and maintain dashboards and reports using Tableau/Power BI and other analytics tools
  • Stakeholder Management: Collaborate with stakeholders to understand business requirements and translate them into meaningful data insights
  • Presentation: Present complex data findings to senior stakeholders, including executives and managers

Requirements:

  • Substantial experience in data analysis and business intelligence
  • Excellent communication and presentation skills
  • Ability to work collaboratively with cross-functional teams
  • Strong understanding of data analysis and business intelligence principles

Bonus Scheme: 10% of annual salary

Holiday Entitlement: 25 days per annum plus bank holidays and an additional day off for your birthday



  • Chertsey, Surrey, United Kingdom Ntrinsic Consulting Full time

    Job DescriptionAs a Data Analyst for European Customer Service, you will be responsible for delivering regular reports and dashboards to support the team's goal of providing exceptional service experience to our European customers. Your role will involve analyzing data from various sources, including customer interactions, repair partners, call centers, and...


  • Chertsey, UK, Surrey, United Kingdom Ntrinsic Consulting Full time

    Start ASAPFull TimeSalary/Rate: Negotiable depending on experienceLocation: 3 days onsite per week, Chertsey OfficeWe are recruiting for a Data Analyst for a full time role to be based 3 days a week in Chertsey, 2 days remote. The aim of the team is to ensure the best in class Service Experience for European customers.You will be responsible for the delivery...


  • Chertsey, Surrey, United Kingdom Ntrinsic Consulting Full time

    Job OverviewNtrinsic Consulting seeks a skilled Data Analyst to join our team in Chertsey, working 3 days a week on-site and 2 days remotely. This full-time role involves delivering regular reports and dashboards for the Customer Service operation, utilising critical metrics to explore existing CS data from customers, repair partners, call centres, digital...


  • Chertsey, Surrey, United Kingdom Ntrinsic Consulting Full time

    Job DescriptionNtrinsic Consulting is recruiting for a Data Analyst to join our team. The successful candidate will be responsible for delivering high-quality data insights to support business decisions and drive service excellence.Key Responsibilities:Analyse complex data sets to identify trends and opportunities for improvementDevelop and maintain...


  • Chertsey, Surrey, United Kingdom Ntrinsic Consulting Full time

    About the RoleWe are looking for a talented Data Analyst to work on our Customer Service team in Chertsey. The ideal candidate will have substantial experience in data analysis and a strong understanding of customer satisfaction and customer experience principles. They will also possess excellent communication skills, proficiency in SQL, and experience...


  • Chertsey, Surrey, United Kingdom Ntrinsic Consulting Full time

    Ntrinsic Consulting is seeking a highly skilled Data Analyst to join our team in Chertsey. As a key member of our customer service operations, you will play a crucial role in ensuring the best possible experience for European customers.">We are looking for an individual with substantial experience in data analysis and business intelligence to deliver regular...


  • Chertsey, Surrey, United Kingdom Ntrinsic Consulting Full time

    Ntrinsic Consulting is a leading consulting firm that provides expert services to clients across various industries. We are committed to delivering high-quality solutions that meet the needs of our clients.We are seeking a skilled Data Analyst to join our team in Chertsey. As a key member of our customer service operations, you will play a crucial role in...


  • Chertsey, Surrey, United Kingdom Ntrinsic Consulting Full time

    Job OverviewWe are seeking a highly skilled Data Analyst to join our team at Ntrinsic Consulting, focusing on delivering exceptional service experience for European customers.The ideal candidate will have substantial experience in data analysis and business intelligence, with a strong understanding of customer service metrics and trends.This is an exciting...


  • Chertsey, Surrey, United Kingdom Ntrinsic Consulting Full time

    Job SummaryWe are seeking a highly skilled Data Analyst to join our team at Ntrinsic Consulting. The successful candidate will be responsible for delivering high-quality data insights to support business decisions and drive service excellence.Key Responsibilities:Analyse complex data sets to identify trends and opportunities for improvementDevelop and...


  • Chertsey, Surrey, United Kingdom March Personnel Full time

    Job SummaryWe are seeking a highly skilled Data Insights Specialist to join our team in Chertsey. This is an exciting opportunity for an analytical professional to drive business growth by unlocking customer insights.About the RoleThe successful candidate will be responsible for analysing customer data to derive actionable insights, collaborating with...


  • Chertsey, Surrey, United Kingdom Ntrinsic Consulting Full time

    Job OverviewNtrinsic Consulting is seeking an experienced Data Analyst to join our team. The ideal candidate will have a strong background in data analysis, business intelligence, and communication.Key Responsibilities:Analyse large datasets to identify trends and opportunitiesDevelop and maintain databases and data models to support reporting and...


  • Chertsey, Surrey, United Kingdom Tesco Full time

    About the OpportunityAre you looking for a new challenge where you can use your skills and experience to make a real difference? Do you have a passion for customer service and a strong desire to succeed?We are seeking a highly skilled Customer Service Advisor to join our team at Tesco. As a key member of our store team, you will be responsible for providing...


  • Chertsey, Surrey, United Kingdom Ntrinsic Consulting Full time

    About the RoleWe are seeking a talented Customer Experience Data Insights Specialist to join our team at Ntrinsic Consulting. As a key member of our analytics team, you will be responsible for analyzing large datasets to identify trends and patterns, and developing insights to inform business decisions.Your primary responsibility will be to analyze data from...


  • Chertsey, Surrey, United Kingdom HB Leisure Full time

    HB Leisure is a leading attraction partner for skill games and amusementsWe operate in over 100 theme parks across 25 countries, offering a unique opportunity to work in a fun environment and develop skills recognized throughout your career.As a Customer Service Assistant (Games Host), you will be responsible for running our skill games and delivering...


  • Chertsey, Surrey, United Kingdom Arnold Clark. Full time

    We are currently seeking a highly skilled Customer Service Liaison Specialist to join our team at Arnold Clark in Chertsey.The successful candidate will have excellent communication and interpersonal skills, with the ability to provide exceptional customer service and work effectively with colleagues.As a key member of our team, you will be responsible...


  • Chertsey, Surrey, United Kingdom Arnold Clark Group Full time

    About the RoleWe are looking for a skilled Service Advisor to join our team in Chertsey. As a Service Advisor, you will be responsible for handling customer inquiries, managing vehicle repairs, and maintaining accurate records. If you have a passion for delivering excellent customer service and working in a fast-paced environment, this could be the perfect...


  • Chertsey, Surrey, United Kingdom Ntrinsic Consulting Full time

    Key ResponsibilitiesAnalyze large datasets to identify trends and patterns, and develop insights to inform business decisionsDevelop and maintain reports and dashboards to track key metrics and performance indicatorsCollaborate with cross-functional teams to identify opportunities for improvement and develop strategies to address themPresent findings and...


  • Chertsey, Surrey, United Kingdom Arnold Clark. Careers Full time

    Job Overview: As an Automotive Expert Advisor at Arnold Clark, you will be responsible for delivering and sustaining an exceptional customer experience for service and vehicle repair customers.Key Responsibilities:Handle customer requirements for service and vehicle repairs efficiently and professionally.Liaise with the workshop and bodyshop to progress...


  • Chertsey, Surrey, United Kingdom Ashdown Group Full time £32,000

    Job OverviewA leading global business is seeking an experienced Field Services Engineer to cover the Kent area. This role involves providing technical support services to customers, including installation, troubleshooting, and maintenance for... The ideal candidate will have strong problem-solving skills and excellent communication abilities. As a Field...


  • Chertsey, Surrey, United Kingdom Samsung Electronics Co., Ltd. Full time

    We are looking for a Commercial Analyst for Marketing Team to join our Samsung Electronics Co., Ltd. team in the UK. As a key member of the Marketing Finance Team, you will play a critical role in ensuring the accuracy of marketing costs, providing commercial support, and driving business growth.To succeed in this role, you will need to have a strong...