Customer Accounts Administrator

1 week ago

Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time
About the Role

We are seeking a highly skilled and motivated Customer Accounts Administrator to join our team at Heidelberg Materials AG. As a key member of our Shared Service Centre, you will play a critical role in providing administrative support functions and customer excellence.

Key Responsibilities
  • Customer Service: Provide excellent customer service to internal and external customers, utilizing our First Line Support model where implemented.
  • Transaction Processing: Process all transactional activities through the relevant workflow tool, ensuring accuracy and compliance with appropriate processes and controls.
  • Compliance and Risk Management: Ensure compliance with relevant processes and controls, supporting the team to maintain up-to-date documentation and effectively escalating non-standard requests or issues.
  • SLA Management: Accurately work within agreed Service Level Agreements (SLAs) on a right-first-time basis.
  • Confidentiality and Integrity: Maintain high levels of integrity and confidentiality in all aspects of the role.
  • Record Keeping: Maintain accurate records to enable correct reporting and support business decisions.
Requirements
  • Interpersonal Skills: Possess excellent interpersonal skills, with the drive and flexibility to support others.
  • Technical Skills: Have basic Microsoft Office skills, with a focus on Excel.
  • Data Entry: Demonstrate excellent data entry skills.
  • Communication: Possess excellent written and oral communication skills.
What We Offer

We offer a competitive salary, up to £24,500 per annum, based on experience, as well as a range of benefits, including a generous pension scheme, bonus incentives, and a comprehensive employee benefits package.

Join our team and take advantage of our agile working, flexible working, and holiday purchase options. Enjoy a range of employee benefits, including a paid volunteering day, employee assistance programme, and mental health first aiders.

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