Customer Accounts Specialist

4 days ago

Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time
About the Role

We are seeking a highly skilled and motivated Customer Accounts Administrator to join our team at Heidelberg Materials AG. As a key member of our Shared Service Centre, you will play a vital role in providing administrative support functions and customer excellence.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers, utilizing our First Line Support model where implemented.
  • Process all transactional activities through the relevant workflow tool, ensuring accuracy and efficiency.
  • Ensure compliance with appropriate processes and controls, supporting the team to maintain up-to-date documentation.
  • Effectively escalate non-standard requests or issues, providing timely and professional solutions.
  • Work within agreed Service Level Agreements (SLAs) on a right-first-time basis, demonstrating a commitment to excellence.
  • Maintain confidentiality and integrity in all aspects of the role.
  • Keep accurate records to enable correct reporting, providing valuable insights to the team.
  • Embrace department and wider SSC initiatives, driving personal development and growth.
  • Collaborate with the team to achieve targets, promoting a culture of teamwork and innovation.
Requirements
  • Excellent interpersonal skills, with a drive to support others and deliver exceptional results.
  • Basic Microsoft Office (Excel) skills, with the ability to learn and adapt to new systems.
  • Excellent data entry skills, with attention to detail and accuracy.
  • Excellent written and oral communication skills, with the ability to articulate complex information clearly.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Study support for AAT, CIMA, and CICM qualifications.
  • Full training and development opportunities, tailored to your needs.
  • A competitive salary, up to £24,500 per annum (based on experience).
  • A comprehensive benefits package, including bonus incentives, generous pension schemes, and life assurance.
  • A range of flexible working options, including agile working, flexible hours, and holiday purchase.
  • Enhanced family-friendly policies, including maternity, paternity, and parental leave.
  • A commitment to wellbeing, with access to an Employee Assistance Programme, Mental Health First Aiders, and a range of employee benefits.

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