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Customer Accounts Specialist
2 months ago
We are seeking a highly skilled and motivated Customer Accounts Administrator to join our team at Heidelberg Materials AG. As a key member of our Shared Service Centre, you will play a vital role in providing administrative support functions and customer excellence.
Key Responsibilities- Provide exceptional customer service to internal and external customers, utilizing our First Line Support model where implemented.
- Process all transactional activities through the relevant workflow tool, ensuring accuracy and efficiency.
- Ensure compliance with appropriate processes and controls, supporting the team to maintain up-to-date documentation.
- Effectively escalate non-standard requests or issues, providing timely and professional solutions.
- Work within agreed Service Level Agreements (SLAs) on a right-first-time basis, demonstrating a commitment to excellence.
- Maintain confidentiality and integrity in all aspects of the role.
- Keep accurate records to enable correct reporting, providing valuable insights to the team.
- Embrace department and wider SSC initiatives, driving personal development and growth.
- Collaborate with the team to achieve targets, promoting a culture of teamwork and innovation.
- Excellent interpersonal skills, with a drive to support others and deliver exceptional results.
- Basic Microsoft Office (Excel) skills, with the ability to learn and adapt to new systems.
- Excellent data entry skills, with attention to detail and accuracy.
- Excellent written and oral communication skills, with the ability to articulate complex information clearly.
As a valued member of our team, you will enjoy a range of benefits, including:
- Study support for AAT, CIMA, and CICM qualifications.
- Full training and development opportunities, tailored to your needs.
- A competitive salary, up to £24,500 per annum (based on experience).
- A comprehensive benefits package, including bonus incentives, generous pension schemes, and life assurance.
- A range of flexible working options, including agile working, flexible hours, and holiday purchase.
- Enhanced family-friendly policies, including maternity, paternity, and parental leave.
- A commitment to wellbeing, with access to an Employee Assistance Programme, Mental Health First Aiders, and a range of employee benefits.
