UK SSC Team Lead

4 weeks ago


Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time
Job Title: UK SSC Team Lead - Credit Control and Customer Service Expert

At Heidelberg Materials AG, we are seeking a highly skilled and experienced UK SSC Team Lead to join our team. As a key member of our Shared Service Centre, you will be responsible for leading a team of Customer Accounts/Credit Control Administrators and ensuring the delivery of excellent customer service.

Key Responsibilities:

  • Lead and develop a team of Customer Accounts/Credit Control Administrators
  • Responsible for collection of accounts receivable, via dunning processes and/or key account reconciliation
  • Delivering to core KPIs including overdue debt and DSO targets

Requirements:

  • People management and team leadership experience
  • Credit control
  • Excellent interpersonal skills and communication skills
  • Highly organised
  • Understanding of a Shared Service Centre environment, where Customer Service and process efficiency are critical
  • Relevant experience in a prior role

What We Offer:

  • Salary: £34,000 - £37,500
  • Location: Chipping Sodbury
  • Hours: 36.25

Benefits:

  • Bonus incentives
  • Generous Pension Schemes up to 15%
  • Life Assurance
  • 27 days holiday (excluding bank holidays)
  • Agile working
  • Flexible working
  • Holiday purchase
  • Sabbatical
  • Enhanced policies such as Maternity/Paternity/Parental Leave/Neonatal/Adoption
  • Paid Volunteering Day every year
  • Employee Assistance Programme (EAP)
  • Mental Health First Aiders
  • Cycle to Work
  • Employee Benefits portal including Gym discount/Free eye tests/Discounted Private Medical cover

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