UK SSC Team Lead
4 weeks ago
At Heidelberg Materials AG, we are seeking a highly skilled and experienced UK SSC Team Lead to join our team. As a key member of our Shared Service Centre, you will be responsible for leading a team of Customer Accounts/Credit Control Administrators and ensuring the delivery of excellent customer service.
Key Responsibilities:
- Lead and develop a team of Customer Accounts/Credit Control Administrators
- Responsible for collection of accounts receivable, via dunning processes and/or key account reconciliation
- Delivering to core KPIs including overdue debt and DSO targets
Requirements:
- People management and team leadership experience
- Credit control
- Excellent interpersonal skills and communication skills
- Highly organised
- Understanding of a Shared Service Centre environment, where Customer Service and process efficiency are critical
- Relevant experience in a prior role
What We Offer:
- Salary: £34,000 - £37,500
- Location: Chipping Sodbury
- Hours: 36.25
Benefits:
- Bonus incentives
- Generous Pension Schemes up to 15%
- Life Assurance
- 27 days holiday (excluding bank holidays)
- Agile working
- Flexible working
- Holiday purchase
- Sabbatical
- Enhanced policies such as Maternity/Paternity/Parental Leave/Neonatal/Adoption
- Paid Volunteering Day every year
- Employee Assistance Programme (EAP)
- Mental Health First Aiders
- Cycle to Work
- Employee Benefits portal including Gym discount/Free eye tests/Discounted Private Medical cover
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