Account Management Team Lead
4 weeks ago
Join Heidelberg Materials AG in our Chipping Sodbury office, nestled in rural surroundings with easy access to Yate and its many attractions. Our office boasts free parking and an onsite cafe, making it an excellent choice for any working environment.
The Heidelberg UK Shared Service Centre (SSC) provides administrative support functions and customer excellence. As a key member of our team, you will be responsible for leading a team of 10 credit controllers in the Customer Accounts (CA) department.
Key responsibilities include:
- Managing the team to ensure first line support and non-standard query requests are processed effectively, resolving and dealing with any escalated issues.
- Lead and develop a team of Customer Accounts/Credit Control Administrators.
- Responsible for the collection of accounts receivable, via dunning processes and/or key account reconciliation.
Requirements:
- People management and team leadership experience.
- Compliance with all aspects of the Hanson Compliance Policy, Health & Safety at Work Act 1974, and Company Safety Policy.
- Update knowledge as required to carry out the job with maximum effectiveness and attend training/development courses as needed.
- Compliance with all aspects of the HR Policies and Procedures of the Company.
Benefits:
- Bonus incentives.
- Generous Pension Schemes up to 15%.
- Life Assurance.
Work Life Balance:
- 27 days holiday (excluding bank holidays).
- Agile working.
- Flexible working.
- Holiday purchase.
- Sabbatical.
Family Friendly:
- Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption.
Social Values:
- Paid Volunteering Day every year.
- Communities (LGBTQ+, Network of Women, Women in Science and Engineering (STEM), Armed Forces).
Wellbeing:
- Employee Assistance Programme (EAP).
- Mental Health First Aiders.
- Cycle to Work.
- Employee Benefits portal including Gym discount.
- Free eye tests.
- Discounted Private Medical cover.
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