Account Management Team Lead

4 weeks ago


Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time
UK SSC Team Lead - Customer Collections/Accounts

Join Heidelberg Materials AG in our Chipping Sodbury office, nestled in rural surroundings with easy access to Yate and its many attractions. Our office boasts free parking and an onsite cafe, making it an excellent choice for any working environment.

The Heidelberg UK Shared Service Centre (SSC) provides administrative support functions and customer excellence. As a key member of our team, you will be responsible for leading a team of 10 credit controllers in the Customer Accounts (CA) department.

Key responsibilities include:

  • Managing the team to ensure first line support and non-standard query requests are processed effectively, resolving and dealing with any escalated issues.
  • Lead and develop a team of Customer Accounts/Credit Control Administrators.
  • Responsible for the collection of accounts receivable, via dunning processes and/or key account reconciliation.

Requirements:

  • People management and team leadership experience.
  • Compliance with all aspects of the Hanson Compliance Policy, Health & Safety at Work Act 1974, and Company Safety Policy.
  • Update knowledge as required to carry out the job with maximum effectiveness and attend training/development courses as needed.
  • Compliance with all aspects of the HR Policies and Procedures of the Company.

Benefits:

  • Bonus incentives.
  • Generous Pension Schemes up to 15%.
  • Life Assurance.

Work Life Balance:

  • 27 days holiday (excluding bank holidays).
  • Agile working.
  • Flexible working.
  • Holiday purchase.
  • Sabbatical.

Family Friendly:

  • Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption.

Social Values:

  • Paid Volunteering Day every year.
  • Communities (LGBTQ+, Network of Women, Women in Science and Engineering (STEM), Armed Forces).

Wellbeing:

  • Employee Assistance Programme (EAP).
  • Mental Health First Aiders.
  • Cycle to Work.
  • Employee Benefits portal including Gym discount.
  • Free eye tests.
  • Discounted Private Medical cover.


  • Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    Job Title: UK SSC Team Lead - Customer Collections/AccountsJoin Heidelberg Materials AG, a leading provider of innovative materials solutions, as a UK SSC Team Lead - Customer Collections/Accounts. This exciting opportunity will see you lead a team of credit controllers, responsible for risk analysis and assessment of customer credit limits, collection of...


  • Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    Job Title: UK SSC Team Lead - Customer Collections/AccountsJoin Heidelberg Materials AG, a leading provider of innovative materials solutions, as a UK SSC Team Lead - Customer Collections/Accounts. This exciting opportunity will see you lead a team of credit controllers, responsible for risk analysis and assessment of customer credit limits, collection of...


  • Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    UK SSC Team Lead - Customer Collections/AccountsOur Chipping Sodbury office is nestled in a picturesque setting, offering a tranquil workspace with easy access to Yate and its many attractions. This idyllic location provides an excellent choice for any working environment, with free parking and an on-site cafe.The Heidelberg UK Shared Service Centre (SSC)...


  • Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    UK SSC Team Lead - Customer Collections/AccountsOur Chipping Sodbury office is nestled in a picturesque setting, offering a tranquil workspace with easy access to Yate and its many attractions. This idyllic location provides an excellent choice for any working environment, with free parking and an on-site cafe.The Heidelberg UK Shared Service Centre (SSC)...


  • Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    UK SSC Team Lead - Customer Collections/AccountsJoin Heidelberg Materials AG's Chipping Sodbury office, nestled in rural surroundings, offering a tranquil workspace with free parking and an onsite cafe. This location provides an excellent balance of accessibility and serenity.The Heidelberg UK Shared Service Centre (SSC) provides administrative support...

  • UK SSC Team Lead

    3 weeks ago


    Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    About the RoleWe are seeking an experienced Team Lead to join our Customer Accounts team at Heidelberg UK. As a key member of our Shared Service Centre, you will be responsible for leading a team of credit controllers and customer service representatives, ensuring excellent customer service and compliance with internal processes and controls.Key...

  • UK SSC Team Lead

    1 month ago


    Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    Job Title: UK SSC Team Lead - Credit ControlJoin Heidelberg Materials AG, a leading provider of innovative materials solutions, as a UK SSC Team Lead - Credit Control. In this role, you will lead a team of Customer Accounts/Credit Control Administrators, responsible for collection of accounts receivable, via dunning processes and/or key account...

  • UK SSC Team Lead

    1 month ago


    Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    Job Title: UK SSC Team Lead - Credit ControlJoin Heidelberg Materials AG, a leading provider of innovative materials solutions, as a UK SSC Team Lead - Credit Control. In this role, you will lead a team of Customer Accounts/Credit Control Administrators, responsible for collection of accounts receivable, via dunning processes and/or key account...

  • UK SSC Team Lead

    4 weeks ago


    Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    Job Title: UK SSC Team LeadWe are seeking an experienced Team Lead to join our UK Shared Service Centre (SSC) in Chipping Sodbury. As a key member of our team, you will be responsible for leading a team of Customer Accounts/Credit Control Administrators and ensuring the delivery of high-quality customer service.Key Responsibilities:Lead and develop a team of...

  • UK SSC Team Lead

    4 weeks ago


    Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    Job Title: UK SSC Team LeadWe are seeking an experienced Team Lead to join our UK Shared Service Centre (SSC) in Chipping Sodbury. As a key member of our team, you will be responsible for leading a team of Customer Accounts/Credit Control Administrators and ensuring the delivery of high-quality customer service.Key Responsibilities:Lead and develop a team of...

  • UK SSC Team Lead

    2 weeks ago


    Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    Job Title: UK SSC Team Lead - Credit Control and Customer ServiceJob Summary:We are seeking an experienced Team Lead to join our UK Shared Service Centre (SSC) in Chipping Sodbury. As a Team Lead, you will be responsible for leading a team of Customer Accounts/Credit Control Administrators, ensuring excellent customer service, and driving efficiency...

  • UK SSC Team Lead

    2 weeks ago


    Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    Job Title: UK SSC Team Lead - Credit Control and Customer Service ExpertAt Heidelberg Materials AG, we are seeking a highly skilled and experienced UK SSC Team Lead to join our team. As a key member of our Shared Service Centre, you will be responsible for leading a team of Customer Accounts/Credit Control Administrators and ensuring the delivery of...

  • Operational Team Lead

    3 weeks ago


    Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    The role of the Operational Team Lead at Heidelberg Materials AG involves leading and directing the operational team to achieve its performance objectives. The performance emphasis for this unit includes:Health and SafetyOperating to the highest level of health and safety objectives in line with Heidelberg Materials Health and Safety Plan. Action a plan of...

  • Operational Team Lead

    2 weeks ago


    Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    The Unit Manager role at Heidelberg Materials AG involves leading and directing the operational team to achieve its performance objectives. Key responsibilities include:Health and SafetyEnsure the highest level of health and safety objectives are met, in line with the company's Health and Safety Plan. Implement a plan of continuous improvement in this...


  • Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    The Operational Team Lead will oversee the day-to-day activities of the site management team, ensuring the highest level of operational performance and compliance with regulatory requirements.Main ResponsibilitiesHealth and SafetyImplement and maintain a health and safety management system aligned with Heidelberg Materials AG's Health and Safety Plan.Develop...


  • Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    **About this role**As the Senior Operations Lead for our UK SSC, you will be responsible for overseeing the daily operations of our Customer Accounts team. Your primary focus will be on ensuring that our team provides excellent customer service while maintaining compliance with internal processes and controls.**Key responsibilities**Lead a team of Customer...


  • Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    Job Title: Customer Accounts AdministratorAt Heidelberg Materials AG, we are seeking a highly skilled and detail-oriented Customer Accounts Administrator to join our Shared Service Centre (SSC) team. As a key member of our Customer Accounts department, you will play a crucial role in ensuring the smooth operation of our customer accounts, providing excellent...


  • Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    Job Title: Customer Accounts AdministratorAt Heidelberg Materials AG, we are seeking a highly skilled and detail-oriented Customer Accounts Administrator to join our Shared Service Centre (SSC) team. As a key member of our Customer Accounts department, you will play a crucial role in ensuring the smooth operation of our customer accounts, providing excellent...


  • Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    Job Title: Customer Accounts AdministratorAt Heidelberg Materials AG, we are seeking a highly skilled and detail-oriented Customer Accounts Administrator to join our Shared Service Centre (SSC) team. As a key member of our Customer Accounts department, you will play a crucial role in ensuring the smooth operation of our customer accounts, providing excellent...


  • Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time

    Job Title: Customer Accounts AdministratorAt Heidelberg Materials AG, we are seeking a highly skilled and detail-oriented Customer Accounts Administrator to join our Shared Service Centre (SSC) team. As a key member of our Customer Accounts department, you will play a crucial role in ensuring the smooth operation of our customer accounts, providing excellent...