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Account Management Team Lead

4 weeks ago

Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full time
UK SSC Team Lead - Customer Collections/Accounts

Our Chipping Sodbury office is nestled in a picturesque setting, offering a tranquil workspace with easy access to Yate and its many attractions. This idyllic location provides an excellent choice for any working environment, with free parking and an on-site cafe.

The Heidelberg UK Shared Service Centre (SSC) provides administrative support functions and customer excellence, working closely with the business to drive success.

The Customer Accounts department is responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer accounts, leading a team of 10 credit controllers.

  • Lead and develop a team of Customer Accounts/Credit Control Administrators, ensuring effective first-line support and non-standard query resolution.
  • Responsible for the collection of accounts receivable, utilizing dunning processes and key account reconciliation.

Key Responsibilities:

  • People management and team leadership experience.
  • Compliance with all aspects of the Hanson Compliance Policy, Health & Safety at Work Act 1974, and Company Safety Policy.
  • Staying up-to-date with all areas of knowledge to carry out the job with maximum effectiveness and attending training/development courses as needed.
  • Compliance with all aspects of the HR Policies and Procedures of the Company.

Benefits:

  • Bonus incentives.
  • Generous Pension Schemes up to 15%.
  • Life Assurance.

Work-Life Balance:

  • 27 days holiday (excluding bank holidays).
  • Agile working.
  • Flexible working.
  • Holiday purchase.
  • Sabbatical.

Family Friendly:

  • Enhanced policies such as Maternity, Paternity, Parental Leave, Neonatal, and Adoption.

Social Values:

  • Paid Volunteering Day every year.
  • Communities (LGBTQ+, Network of Women, Women in Science and Engineering (STEM), Armed Forces).

Wellbeing:

  • Employee Assistance Programme (EAP).
  • Mental Health First Aiders.
  • Cycle to Work.
  • Employee Benefits portal including Gym discount.
  • Free eye tests.
  • Discounted Private Medical cover.