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Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full timeJob SummaryWe are seeking a highly skilled and organized International BSC Administrator to join our team at Heidelberg Materials AG. As a key member of our International Business Service Centre, you will be responsible for processing high volumes of transactions, providing exceptional customer service, and ensuring compliance with all relevant policies and...
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Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full timeJob SummaryWe are seeking a highly skilled and organized International BSC Administrator to join our team at Heidelberg Materials AG. As a key member of our International Business Service Centre, you will be responsible for processing high volumes of transactions, providing exceptional customer service, and ensuring compliance with all relevant policies and...
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Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full timeJob SummaryWe are seeking a highly skilled and organized International BSC Administrator to join our team at Heidelberg Materials AG. As a key member of our Business Service Centre, you will be responsible for processing high volumes of transactions, providing exceptional customer service, and ensuring compliance with our policies and procedures.Key...
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Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full timeJob SummaryWe are seeking a highly skilled and organized International BSC Administrator to join our team at Heidelberg Materials AG. As a key member of our Business Service Centre, you will be responsible for processing high volumes of transactions, providing exceptional customer service, and ensuring compliance with our policies and procedures.Key...
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Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full timeJob SummaryWe are seeking a highly skilled and organized International BSC Administrator to join our team at Heidelberg Materials AG. As a key member of our International Business Service Centre, you will be responsible for processing high volumes of transactions, providing exceptional customer service, and ensuring compliance with our policies and...
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Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full timeJob SummaryWe are seeking a highly skilled and organized International BSC Administrator to join our team at Heidelberg Materials AG. As a key member of our International Business Service Centre, you will be responsible for processing high volumes of transactions, providing exceptional customer service, and ensuring compliance with our policies and...
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Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full timeJob SummaryWe are seeking a highly skilled and organized International BSC Administrator to join our team at Heidelberg Materials AG. As a key member of our International Business Service Centre, you will be responsible for processing high volumes of transactions, providing exceptional customer service, and ensuring compliance with all relevant policies and...
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Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full timeJob SummaryWe are seeking a highly skilled and organized International BSC Administrator to join our team at Heidelberg Materials AG. As a key member of our International Business Service Centre, you will be responsible for processing high volumes of transactions, providing exceptional customer service, and ensuring compliance with all relevant policies and...
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Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full timeJob SummaryWe are seeking a highly skilled and organized International BSC Administrator to join our team at Heidelberg Materials AG. As a key member of our International Business Service Centre, you will be responsible for processing high volumes of transactions, providing exceptional customer service, and ensuring compliance with all relevant policies and...
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Chipping Sodbury, South Gloucestershire, United Kingdom Heidelberg Materials AG Full timeJob SummaryWe are seeking a highly skilled and organized International BSC Administrator to join our team at Heidelberg Materials AG. As a key member of our International Business Service Centre, you will be responsible for processing high volumes of transactions, providing exceptional customer service, and ensuring compliance with all relevant policies and...
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International P2P Administrator
2 months ago
Job Summary
The Heidelberg Materials International Business Service Centre (BSC) is a key component of our global operations, providing administrative support functions and customer excellence to our business units. As an International P2P Administrator, you will play a critical role in ensuring the timely processing of payments to suppliers, maintaining robust auditable working practices, and delivering maximum service accuracy to all countries.
Key Responsibilities
- Customer Service: Provide excellent customer service to internal and external stakeholders, utilizing our First Line Support model where implemented.
- Transaction Processing: Process all transactional activities through the relevant workflow tool, ensuring accuracy and efficiency.
- Compliance and Risk Management: Ensure compliance with appropriate processes and controls, supporting the team to maintain up-to-date documentation and identifying areas for improvement.
- Escalation and Issue Resolution: Effectively escalate non-standard requests or issues, ensuring timely resolution and minimizing disruption to business operations.
- SLA Management: Accurately work within agreed Service Level Agreements (SLAs) on a right-first-time basis, ensuring high levels of customer satisfaction.
- Confidentiality and Integrity: Maintain high levels of integrity and confidentiality, handling sensitive information with discretion.
- Record Keeping: Maintain accurate records to enable correct reporting and analysis of business performance.
- Team Collaboration: Work collaboratively with the team to achieve targets, embracing department and wider BSC initiatives, and contributing to a positive and supportive team culture.
- Adaptability and Flexibility: Demonstrate adaptability and flexibility in response to changing business needs, prioritizing tasks and managing workload effectively.
Requirements
- Interpersonal Skills: Possess excellent interpersonal skills, with the drive and flexibility to support others in a fast-paced and dynamic environment.
- Technical Skills: Have basic Microsoft Office (Excel) skills and excellent data entry skills.
- Communication Skills: Possess excellent written and oral communication skills, with the ability to articulate complex information in a clear and concise manner.
- Compliance: Comply with all aspects of the Heidelberg Materials Compliance Policy, ensuring that all business operations are performed in accordance with instructions and procedures.
- Health and Safety: Comply with the Health & Safety at Work Act 1974 and observe the requirements of the Company Safety Policy and other relevant legislation.
- Education and Qualifications: Possess 5 GCSEs (or equivalent) C and above, and be fluent in French.
