Payment Handler

5 days ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

About Anderson Knight

We are a leading financial services company seeking an experienced Payment Handler to join our team. As a key member of our collections team, you will be responsible for resolving customer payment issues and providing exceptional support.

Job Overview

This is a challenging yet rewarding role that requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. You will be working closely with customers to resolve payment disputes and provide tailored solutions to help them get back on track.

Key Responsibilities
  • Conduct collections activities in line with company policies and regulatory guidelines.
  • Manage cases with customers in arrears, aiming to achieve positive outcomes for both the company and the customer while minimising financial losses.
  • Handle both inbound and outbound collection calls professionally, ensuring records are accurately updated after each interaction.
  • Maintain performance levels and consistently meet targets, addressing any issues proactively.
  • Accurately complete income and expenditure assessments, using financial data to identify suitable repayment solutions for customers.

Requirements

To succeed in this role, you will need:

  • Previous experience in a collections role or similar field.
  • Strong understanding of the financial services sector and industry regulations.
  • Excellent telephone communication skills and ability to negotiate effectively.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, and a dynamic work environment that promotes growth and development.



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