Payment Handler
5 days ago
About Anderson Knight
We are a leading financial services company seeking an experienced Payment Handler to join our team. As a key member of our collections team, you will be responsible for resolving customer payment issues and providing exceptional support.
Job Overview
This is a challenging yet rewarding role that requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. You will be working closely with customers to resolve payment disputes and provide tailored solutions to help them get back on track.
Key Responsibilities- Conduct collections activities in line with company policies and regulatory guidelines.
- Manage cases with customers in arrears, aiming to achieve positive outcomes for both the company and the customer while minimising financial losses.
- Handle both inbound and outbound collection calls professionally, ensuring records are accurately updated after each interaction.
- Maintain performance levels and consistently meet targets, addressing any issues proactively.
- Accurately complete income and expenditure assessments, using financial data to identify suitable repayment solutions for customers.
Requirements
To succeed in this role, you will need:
- Previous experience in a collections role or similar field.
- Strong understanding of the financial services sector and industry regulations.
- Excellent telephone communication skills and ability to negotiate effectively.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, and a dynamic work environment that promotes growth and development.
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