Payment Resolution Expert

2 weeks ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time
The Anderson Knight Group is a respected name in the recruitment industry, known for its expertise in placing professionals in top-tier organisations. We are currently seeking a skilled Collections Support Professional to join our team in the financial services sector.

About the Job

This role involves working with a leading organisation to recruit a Payment Support Handler. The ideal candidate will have experience in collections, with a strong focus on finding solutions that benefit both the company and the customer. As a key member of our team, you will contribute to achieving business objectives while adhering to regulatory guidelines and company policies.

Responsibilities

* Conduct collections activities in accordance with company policies and regulations.
* Collaborate with customers to resolve payment issues, promoting positive outcomes and minimising financial losses.
* Ensure accurate and timely updates of customer records following interactions.

Working Conditions

This role requires flexibility, as it involves supporting customers during extended service hours. A rotational shift system ensures adequate coverage, with opportunities for hybrid working after completing a training programme. The estimated annual salary for this position is £26,500 - £32,000, based on experience.

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