Arrears Resolution Expert

5 days ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

About Anderson Knight

We are a leading financial services company committed to delivering exceptional customer service. As a Payment Handler, you will play a crucial role in supporting our customers and helping them overcome financial challenges.

Job Role

This is a challenging yet rewarding role that requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. You will be working closely with customers to resolve payment disputes and provide tailored solutions to help them get back on track.

Key Responsibilities
  • Conduct collections activities in line with company policies and regulatory guidelines.
  • Manage cases with customers in arrears, aiming to achieve positive outcomes for both the company and the customer while minimising financial losses.
  • Handle both inbound and outbound collection calls professionally, ensuring records are accurately updated after each interaction.
  • Maintain performance levels and consistently meet targets, addressing any issues proactively.
  • Accurately complete income and expenditure assessments, using financial data to identify suitable repayment solutions for customers.

What We Offer

We offer a competitive salary of £27,000 - £32,000 per annum, depending on experience, and a dynamic work environment that promotes growth and development.



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