Financial Collections Specialist

1 week ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time
Job Overview

Anderson Knight is a leading recruitment agency in the financial services sector, collaborating with prominent organisations to find top talent. We are currently seeking a Financial Collections Specialist to join our team.

About the Role

We are looking for an experienced professional to support customers who are behind on payments. As a Payment Resolution Expert, you will work closely with clients to find solutions that lead to positive outcomes, while maintaining company policies and regulatory guidelines.

Key Responsibilities

* Conduct collections activities in line with company procedures and regulatory requirements.
* Manage cases with customers in arrears, aiming to achieve positive outcomes for both the company and the customer while minimising financial losses.
* Handle both inbound and outbound collection calls professionally, ensuring accurate records are updated after each interaction.
* Maintain high performance levels and consistently meet targets, addressing any issues proactively.

Requirements

* Previous experience in a collections role is highly desirable.

Working Arrangements

This role involves supporting customers during extended service hours, which may include evenings and weekends. A rotational shift system is in place to ensure adequate coverage. Flexibility is essential, and hybrid working arrangements may be considered after completing a 5-6 week training programme. The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience.

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