Collections Support Specialist
4 days ago
Anderson Knight is a leading organisation in the financial services sector. Our mission is to provide innovative solutions for individuals and businesses.
Salary
The estimated annual salary for this role is £25,000 - £35,000.
Job Description
We are seeking a highly skilled Payment Support Handler to join our team. As a Payment Support Handler, you will be responsible for supporting customers who have fallen behind on their payments. Your primary goal will be to help them find solutions that lead to positive outcomes.
Key Responsibilities:
* Carry out collections activities in line with company policies, procedures, and regulatory guidelines.
* Manage cases with customers in arrears, working to achieve positive outcomes for both the company and the customer while minimising financial losses.
* Handle inbound and outbound collection calls professionally, updating records accurately after each interaction.
* Maintain performance levels and consistently meet targets, addressing any challenges proactively.
Requirements:
* Previous experience in a collections role is preferred.
* Knowledge of the Treating Customers Fairly (TCF) principle is essential.
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