Collections Support Professional

4 days ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time
As a leading recruitment agency, Anderson Knight collaborates with prominent organisations to source exceptional talent. We are currently seeking an experienced Payment Resolution Expert to join our team in the financial services sector.

About the Position

This role involves supporting a leading organisation in recruiting a Payment Support Handler. The successful candidate will have a strong background in collections, with a focus on resolving payment issues that benefit both the company and the customer. As a valuable member of our team, you will contribute to achieving business objectives while upholding regulatory standards and company policies.

Main Responsibilities

* Carry out collections activities in accordance with company procedures and regulatory guidelines.
* Work closely with customers to identify suitable repayment solutions, minimising financial losses and promoting positive outcomes.
* Maintain accurate and up-to-date customer records following interactions.

Working Environment

This role requires flexibility, as it involves supporting customers during extended service hours, including evenings and weekends. A rotational shift system ensures adequate coverage, with opportunities for hybrid working after completing a training programme. The estimated annual salary for this position is £27,000 - £33,000, based on experience.

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