Financial Support Specialist

5 days ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

About Our Team

We are a dedicated team of professionals who are passionate about delivering exceptional customer service. As a Payment Handler, you will be part of a close-knit team that works together to achieve outstanding results.

Job Description

This is a key role within our organisation, requiring a strong understanding of financial services and excellent communication skills. You will be working closely with customers to resolve payment issues and provide tailored support to help them get back on track.

Responsibilities
  1. Conduct collections activities in accordance with company policies and procedures.
  2. Manage cases with customers who are behind on payments, aiming to achieve positive outcomes for both the company and the customer.
  3. Handle both inbound and outbound collection calls professionally, ensuring accurate record-keeping after each interaction.
  4. Maintain high performance levels and consistently meet targets, addressing any issues promptly.
  5. Complete accurate income and expenditure assessments to identify suitable repayment solutions for customers.

Salary and Benefits

We offer a salary of £26,500 per annum, based on experience, and a range of benefits including professional development opportunities and a dynamic work environment.



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