Appointments Coordinator
3 weeks ago
About the Role
We are seeking a highly motivated and organized Appointments Co-ordinator to join our Advanced Physiotherapy Practitioners Team. As a key member of our team, you will provide administrative support to both our patients and Advanced Physiotherapists, ensuring the smooth delivery of our services.
Main Responsibilities
- Arrange and confirm appointments with patients and clinicians within the Advanced Physiotherapy Practitioner Service as required.
- Ensure appointment letters and other relevant documentation are sent out in a timely manner.
- Liaise between clients, professional staff, and other multi-agency partners as required.
- Answer and engage with telephone enquiries.
- Deal with incoming and outgoing mail.
- Undertake administration duties specific to the role.
- Undertake general office duties, as required, typing, data inputting, filing, scanning/copying, and telefaxing, in line with Trust Policies and Procedures.
About Us
Herefordshire and Worcestershire Health and Care NHS Trust is a leading provider of healthcare services in the region. We are committed to delivering high-quality care to our patients and are seeking a dedicated and enthusiastic individual to join our team.
What We Offer
- 27 days leave plus bank holidays, increasing up to 33 days with long service.
- Generous NHS pension and enhanced pay when working unsocial hours.
- Flexible and agile working opportunities.
- Great maternity, paternity, and adoption support.
- Wide range of staff networks, including LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage).
- Health service discounts and online benefits, including excellent cycle to work and car salary sacrifice schemes.
- Health and wellbeing opportunities.
Person Specification
Essential
- Knowledge of a range of administrative/secretarial procedures.
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook.
Desirable
- Understanding of the Data Protection Act and NHS Code of Confidentiality.
Qualifications
Essential
- Educated to academic Level 3 (A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business/Administration related subject or Educated to academic Level 2 (GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
Experience
Essential
- Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience).
Desirable
- Previous relevant NHS experience.
Additional Criteria
Essential
- Put patient care at the heart of the work you do to improve healthcare outcomes and service delivery.
- Willingness to commit to continuing professional development.
- Professional manner as a representative of the Trust.
- Tact and discretion for dealing with confidential information.
- Ability to challenge poor behaviour.
- Role modelling good behaviour.
Skills & Abilities
Essential
- Intermediate IT skills.
- Joint working with others, patients, colleagues in the delivery of high-quality healthcare.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Good organisational skills.
- Able to demonstrate the ability to use initiative effectively.
- Accuracy and attention to detail.
- A positive attitude and able to act on feedback.
Desirable
- Carenotes.
- Choose and book.
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