Appointments Coordinator

3 weeks ago


Evesham, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

About the Role

We are seeking a highly motivated and organized Appointments Co-ordinator to join our Advanced Physiotherapy Practitioners Team. As a key member of our team, you will provide administrative support to both our patients and Advanced Physiotherapists, ensuring the smooth delivery of our services.

Main Responsibilities

  • Arrange and confirm appointments with patients and clinicians within the Advanced Physiotherapy Practitioner Service as required.
  • Ensure appointment letters and other relevant documentation are sent out in a timely manner.
  • Liaise between clients, professional staff, and other multi-agency partners as required.
  • Answer and engage with telephone enquiries.
  • Deal with incoming and outgoing mail.
  • Undertake administration duties specific to the role.
  • Undertake general office duties, as required, typing, data inputting, filing, scanning/copying, and telefaxing, in line with Trust Policies and Procedures.

About Us

Herefordshire and Worcestershire Health and Care NHS Trust is a leading provider of healthcare services in the region. We are committed to delivering high-quality care to our patients and are seeking a dedicated and enthusiastic individual to join our team.

What We Offer

  • 27 days leave plus bank holidays, increasing up to 33 days with long service.
  • Generous NHS pension and enhanced pay when working unsocial hours.
  • Flexible and agile working opportunities.
  • Great maternity, paternity, and adoption support.
  • Wide range of staff networks, including LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage).
  • Health service discounts and online benefits, including excellent cycle to work and car salary sacrifice schemes.
  • Health and wellbeing opportunities.

Person Specification

Essential

  • Knowledge of a range of administrative/secretarial procedures.
  • Detailed knowledge of Microsoft Office: Word / Excel / Outlook.

Desirable

  • Understanding of the Data Protection Act and NHS Code of Confidentiality.

Qualifications

Essential

  • Educated to academic Level 3 (A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business/Administration related subject or Educated to academic Level 2 (GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.

Experience

Essential

  • Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience).

Desirable

  • Previous relevant NHS experience.

Additional Criteria

Essential

  • Put patient care at the heart of the work you do to improve healthcare outcomes and service delivery.
  • Willingness to commit to continuing professional development.
  • Professional manner as a representative of the Trust.
  • Tact and discretion for dealing with confidential information.
  • Ability to challenge poor behaviour.
  • Role modelling good behaviour.

Skills & Abilities

Essential

  • Intermediate IT skills.
  • Joint working with others, patients, colleagues in the delivery of high-quality healthcare.
  • Ability to communicate clearly and effectively in English in both verbal and written formats.
  • Good organisational skills.
  • Able to demonstrate the ability to use initiative effectively.
  • Accuracy and attention to detail.
  • A positive attitude and able to act on feedback.

Desirable

  • Carenotes.
  • Choose and book.


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