Appointments Coordinator

4 weeks ago

Evesham, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

About the Role

We are seeking a highly motivated and organized individual to join our team as an Appointments Coordinator. This is an exciting opportunity to provide administrative support to our patients and clinicians within the Advanced Physiotherapy Practitioner Service.

Main Responsibilities

  • Arrange and confirm appointments with patients and clinicians as required.
  • Ensure appointment letters and other relevant documentation are sent out in a timely manner.
  • Liaise between clients, professional staff, and other multi-agency partners as required.
  • Answer and engage with telephone enquiries.
  • Deal with incoming and outgoing mail.
  • Undertake administration duties specific to the role.
  • Undertake general office duties, including typing, data inputting, filing, scanning/copying, and telefaxing, in line with Trust Policies and Procedures.

About Us

Herefordshire and Worcestershire Health and Care NHS Trust is a dynamic and caring organization that provides a range of healthcare services across Worcestershire and Herefordshire. We are committed to delivering outstanding care and are seeking a dedicated individual to join our team.

What We Offer

  • 27 days leave plus bank holidays, increasing up to 33 days with long service.
  • Generous NHS pension and enhanced pay when working unsocial hours.
  • Flexible and agile working opportunities.
  • Great maternity, paternity, and adoption support.
  • Wide range of staff networks, including LGBT+ and ENRICH.
  • Health service discounts and online benefits, including excellent cycle to work and car salary sacrifice schemes.
  • Health and wellbeing opportunities.

Person Specification

Essential

  • Knowledge of a range of administrative/secretarial procedures.
  • Detailed knowledge of Microsoft Office: Word / Excel / Outlook.

Desirable

  • Understanding of the Data Protection Act and NHS Code of Confidentiality.

Qualifications

Essential

  • Educated to academic Level 3 (A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business/Administration related subject or Educated to academic Level 2 (GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.

Experience

Essential

  • Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience).

Desirable

  • Previous relevant NHS experience.

Additional Criteria

Essential

  • Put patient care at the heart of the work you do to improve healthcare outcomes and service delivery.
  • Willingness to commit to continuing professional development.
  • Professional manner as a representative of the Trust.
  • Tact and discretion for dealing with confidential information.
  • Ability to challenge poor behaviour.
  • Role modelling good behaviour.

Skills & Abilities

Essential

  • Intermediate IT skills.
  • Joint working with others, patients, colleagues in the delivery of high-quality healthcare.
  • Ability to communicate clearly and effectively in English in both verbal and written formats.
  • Good organisational skills.
  • Able to demonstrate the ability to use initiative effectively.
  • Accuracy and attention to detail.
  • A positive attitude and able to act on feedback.

Desirable

  • Carenotes.
  • Choose and book.

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