Appointments Coordinator

5 months ago

Evesham, United Kingdom NHS Professionals Full time

**Job Title**:Appointments Coordinator

**About the Trust**

Herefordshire and Worcestershire Health and Care NHS Trust is the main provider of mental health and learning disability services in Herefordshire and Worcestershire, and also provide community nursing and therapy services in Worcestershire.

They provide services for people of all ages, across a range of settings, experiencing both physical and/or mental health conditions across Herefordshire and Worcestershire.

They are the main providers of mental health and learning disability services in both counties, and also deliver community hospitals, neighbourhood teams and community nursing services across Worcestershire.

They have over 40 locations within Hospitals and clinic environments.

**Job Summary**:
We are seeking an Appointments Coordinator to join our team in providing support to our clinicians

**Job role**:
Undertake administration/secretarial duties that are specific to the role.

Undertake general office duties, as required, e.g. typing, data inputting, filing, scanning/copying, in line with Trust Policies and Procedures.

Arrange, confirm patient appointments, and making appropriate arrangements required e.g. interpreter services.

Provide a secretarial service to team/department meetings, including the preparation and distribution of agendas and papers.

Deal with incoming and outgoing mail.

Liaise and interact with service users, as and when required.

Communicate information, some of which may be complicated, to colleagues/staff from other departments/external contacts/ patients.

Answer/deal with both face-to-face and telephone enquiries in a tactful and professional manner, recording any messages efficiently and passing them to the relevant individual in an appropriate and timely manner.

**Experience**:

- Ability to manage tasks efficiently
- Strong communication and interpersonal skills
- Familiar with Care Notes
- Intermediate MS Office skills

**Benefits**:

- Free Parking
- Opportunities for career growth within the hospitality industry

**Requirements**:

- Strong Customer service skills to interact effectively
- Ability to work well under pressure and handle various tasks simultaneously

**As a member of NHS Professionals, you have fantastic benefits**:

- Competitive pay rates
- work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

**Disclaimer**

NHS Professionals manage your data, please see our Privacy Notice on our website.

Pay: £12.45 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 2 years (required)

Work Location: In person

Reference ID: 75046

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