Luxury Lifestyle Manager

4 weeks ago

London, Greater London, United Kingdom Ten Group Full time
Luxury Lifestyle Management Role

At Ten Group, we are seeking a highly skilled and motivated Luxury Lifestyle Manager to join our team. As a Luxury Lifestyle Manager, you will be responsible for delivering exceptional service to our members, ensuring that their every need is met with style and precision.

About the Role
  • You will use your knowledge, contacts, and research skills to assist with requests from our members, ensuring that we find creative solutions within specified timeframes.
  • You will work closely with our members to understand their lifestyle needs, interests, and requirements, and provide tailored suggestions to maximize the value they get from our service.
  • You will be an advisor and advocate to both our members and your colleagues, facilitating good communication and translating responses as needed.
  • You will work with our member satisfaction ambassador to resolve and own all customer complaints relating to our members.

Requirements
  • You must be able to speak and write Japanese fluently.
  • You should have 2+ years of experience in the leisure industry, hospitality, customer service, concierge, or call center.
  • You should have exceptional verbal and interpersonal skills, with the ability to work in a calm and professional manner at all times.
  • You should be dedicated to customer satisfaction and willing to go above and beyond to meet our members' needs.
  • You should have outstanding communication skills, both written and verbal.
  • You should be able to multitask and handle several projects at the same time.

What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and international company.
  • The chance to develop your skills and career in a supportive and inclusive environment.

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