Client Ambassador
4 weeks ago
At Prada, we are seeking a talented Client Advisor to join our team. As a Client Advisor, you will be the ambassador of our brand, conveying our philosophy and values to our customers.
Key Responsibilities:
- Welcome and serve customers with an excellent in-store experience.
- Maintain and develop client relationships through individual approaches and CRM tools.
- Be proactive in cross-selling with all departments to achieve individual sales targets and KPIs.
- Stay up-to-date with fashion trends and competitors.
- Prove brand and product knowledge.
- Deal effectively with customer complaints and liaise with line managers when necessary.
- Maintain the shop floor and visual display to high standards, complying with company operational guidelines and stock procedures.
- Contribute to ensuring a high level of security and prevent product thefts.
Requirements:
- Experience in a similar role with luxury women's ready-to-wear experience.
- Passion for human relations and sales.
- Problem-solving, curiosity, and interest in luxury/fashion, art, and design.
- Experience in building long-lasting relationships with clients.
- Ability to work in teams and alone.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- Fluent spoken English is expected, with other languages desirable.
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