Prada Client Ambassador

4 weeks ago


London, Greater London, United Kingdom Prada Full time

As a Client Ambassador for the Prada Group, you will be the face of our brand, conveying our philosophy and values to customers. Your primary goal will be to maximize sales performance by fostering strong relationships with clients and developing their loyalty to our brand.

Key Responsibilities:

  • Welcome and serve customers, providing an exceptional in-store experience at all times.
  • Maintain and develop client relationships through a personalized approach, leveraging CRM and digital tools.
  • Engage in cross-selling with all departments to maximize sales opportunities and achieve individual sales targets and KPIs.
  • Stay up-to-date on fashion trends and competitors.
  • Prove in-depth knowledge of the Prada brand and products.
  • Effectively handle customer complaints, liaising with the line manager when necessary.
  • Maintain the shop floor and visual displays to a high standard, adhering to Company operational guidelines and stock procedures.
  • Contribute to ensuring a high level of security and prevent product thefts.

Requirements:

  • Experience in a similar role.
  • Passion for human relations and sales.
  • Problem-solving skills, curiosity, and interest in luxury, fashion, art, and design.
  • Ability to build long-lasting relationships with clients.
  • Excellent communication and interpersonal skills.
  • Passion and knowledge of the managed product category.
  • Fluent spoken English is expected, with other languages desirable.


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