Customer Relations Ambassador

1 month ago

London, Greater London, United Kingdom Prada Group Full time

Job Title: Customer Relations Advisor

Job Summary:

We are seeking a highly skilled Customer Relations Advisor to join our team at Prada Group. As a key member of our sales team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities:

  • Welcome and serve customers with a smile, providing a unique in-store experience.
  • Maintain and develop client relationships through a personalized approach, leveraging CRM and digital tools.
  • Be proactive in cross-selling with all departments to maximize sales opportunities and achieve individual sales targets.
  • Stay up-to-date on fashion trends and competitors to provide expert advice to customers.
  • Prove brand and product knowledge to build trust with customers.
  • Deal effectively with customer complaints, escalating issues to the line manager when necessary.
  • Maintain a high standard of shop floor and visual display, adhering to Company operational guidelines and stock procedures.
  • Contribute to ensuring a high level of security and prevent product thefts.

Requirements:

  • Experience in a similar role with luxury womens ready-to-wear experience.
  • Passion for human relations and sales.
  • Problem-solving, curiosity, and interest in luxury/fashion, art, and design.
  • Experience in building long-lasting relationships with clients.
  • Ability to work in a team and independently.
  • Excellent communication and interpersonal skills.
  • Passion and knowledge of the managed product category.
  • Fluent spoken English is expected, with other languages desirable.

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