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Customer Relations Ambassador

1 month ago

London, Greater London, United Kingdom Metropolitan Gaming Full time

Customer Relations Executive

Metropolitan Gaming Group is a leading gaming and leisure brand that offers exceptional experiences and services to its guests. As a Customer Relations Executive, you will be the face of the business, providing consistent, polite, timely, and accurate information and service to customers visiting our casinos.

Key Responsibilities:

  • Act as an ambassador for the casino and provide excellent customer service.
  • Support the marketing team by contacting customers with information about events, promotions, and offers.
  • Develop and implement strategies to retain and re-engage declining or lapsed customers.
  • Participate in the development and delivery of casino events and promotions.
  • Work with local and central marketing teams to drive attendance and customer engagement.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Regular training and development programs.
  • Employee assistance program and virtual GP services.
  • Season ticket loans and cycle to work scheme.

About Metropolitan Gaming:

We are a 'Why Not?' brand that likes to challenge the status quo and provide exceptional experiences for our guests. We are passionate about looking good, feeling great, keeping our finger on the pulse, doing things with a twist, and being safe hands for our customers and people.

Requirements:

  • Ability to speak an additional language (desirable but not essential).
  • Understanding of casino games, theoretical, actual, and comp ratios (desirable but not essential).
  • Target driven and orientated.
  • Previous marketing experience (desirable but not essential).

What We Offer:

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team.