Customer Relations Ambassador

4 weeks ago


London, Greater London, United Kingdom Grosvenor Casinos Full time
Customer Relations Host

About the Role

Grosvenor Casinos is seeking a charismatic Customer Relations Host to join our team at The Victoria. As the face of our business, you will be responsible for creating a memorable and entertaining experience for our customers.

You will be the first point of contact for our guests, welcoming them warmly and ensuring they feel valued and cared for. Your passion for people and ability to create a fun and engaging atmosphere will make you a standout in this role.

We are committed to customer excellence and ensuring our customers and colleagues are at the heart of everything we do. If you are a people person with a passion for delivering exceptional service, we want to hear from you.



Key Responsibilities

You will be responsible for:

  • Welcoming customers warmly and creating a memorable experience
  • Collaborating with colleagues to provide efficient and dynamic service
  • Delivering an excellent quality experience across leisure, food, and beverage
  • Providing an outstanding level of service through selling
  • Ensuring compliance with all regulations, particularly for alcohol licensing conditions, food safety, and safer gambling
  • Maintaining immaculate operational standards in all areas of food, beverage, and reception

We offer a competitive salary of 30,680 per annum (full time) and a range of benefits, including a share of uncapped tips, premium pay allowance after midnight, free meal on shift, and 50% off food and soft drinks at Mecca and Grosvenor venues.



What We Offer

We are committed to providing a safe and welcoming environment for our customers and colleagues. As a valued team member, you will receive:

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A fun and dynamic work environment
  • A range of benefits, including uncapped tips and premium pay allowance

We are an equal opportunities employer and welcome applications from diverse candidates.



How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application.



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