Customer Relations Ambassador
3 weeks ago
At Rank Group, we're proud to have The Victoria as our flagship venue, entertaining valued customers for 60 years.
We're on an exciting journey to enhance our vision with a £16 million refurbishment, positioning it as the premier gaming venue of choice in the UK for both our customers and team members.
Our venue boasts the biggest poker room in the UK, two floors of live gaming, and an engaged and welcoming team.
We're committed to becoming the UK's most loved casino group. Our venues are community hubs where people can relax, socialise, and enjoy a safe and welcoming environment.
We're committed to customer excellence and ensuring our customers and colleagues are at the heart of everything we do.
Job DescriptionGrosvenor Casino, The Victoria
As a Customer Relations Host, you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for.
You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.
You will:
- Welcome customers warmly into the business
- Collaborate with colleagues to provide efficient and dynamic service
- Deliver an excellent quality experience across leisure, food, and beverage
- Provide an outstanding level of service through selling
- Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, and safer gambling
- Immaculate operational standards in all areas of food, beverage, and reception
The salary for this role is £30,680 per annum (full-time).
As a valued team member, you'll receive a number of benefits, including a share of uncapped tips, premium pay allowance after midnight, free meal on shift, opportunity for overtime at 1.5 hours, an exciting and full social calendar, and 50% off food and soft drinks at Mecca and Grosvenor venues.
Qualifications- Experience of working successfully in a hospitality role
- (Preferred) Previous experience working in a multifaceted role
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
- Be 18+ and have the right to work in the UK
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